Executive, Client Administration

4 days ago

Shenton Way, Singapore AON SINGAPORE PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

**Responsibilities**:
Employee Contact Centre
- Assist and guide employees on the usage of the online benefits Portal such as benefits enrolment and e-Claims submission
- Ensure that employee cases are managed and addressed promptly, keeping and managing all cases organized

Benefits Administration
- Create and maintain internal SOP and checklist documents
- Maintain all benefit documentations and ensure all information are kept up-to-date from time to time
- Ensure the accuracy in processing clients data loaded on our benefit portal and timely processing of employees’ enrolments
- Ensure the processing of clients’ non-insured benefits claim is in accordance with the agreed rules and stipulated turnarounds
- Ensure prompt follow-up with the employees on their outstanding non-insured claims till closure
- Ensure timely processing of the reports (payrolls/vendors) are provided per agreed timeline

Leadership
- Assist Head of Online Benefits in managing operational aspects of client helpdesk - including Japan & Korea helpdesks
- Drive improvements in process efficiencies and work towards automating solutions
- Assist in driving client conversations with client for ongoing connects

Other Areas
- Perform troubleshooting on any technical issue surfaced on the benefits portal encountered by internal or external parties as the 1st level support before escalating to the technical team
- Localize and translate documentations and communications from English to Korean and vice versa
- Perform user acceptance testing on portal changes where applicable
- Assume duties assigned from time to time by reporting manager

**Requirements**:

- University degree or Diploma from a recognized university or polytechnic.
- At least 2 years of customer support and administration experience.
- Prior working knowledge of employee benefits (Insurance and flexible benefits) preferred but not a must.
- High proficiency in Korean and English languages to work with Korean employees and for translation purposes
- Provide clear, pleasant and courteous verbal & written communication with proper use of grammar, tone, and pronunciation
- Demonstrated ability to multi-task, work in team settings, and work independently when required.
- Ability to work with cross functional teams.
- Experience using Microsoft suite including: Word, Excel, Outlook, Power Point etc

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