Order Processing and Customer Service Assistance

5 days ago

Singapore AMMERLAND ASIA PACIFIC PTE. LTD. Full time

in your role, you will be part of the regional Sales Operations team reporting into the Heads of Operations, APAC. The Operations Specialist team is involved but not limited, in all stages of the post-sales processes, ensuring an excellent customer service, from ordering until invoicing and after sales services. This role provides a high-level support to both internal and external parties to facilitate strong relationships and generate added value to the post sales process. This is a fast-paced team, ideal for someone who is highly organized, loves details and wants to exceed expectations.

The Operations Specialist responsibilities will include, but are not limited to, order processing, troubleshooting and problem solving, tracking and reporting, basic claim management, training, basic project management and other assigned activities.
- Generate sales order, purchase order, invoice, credit note, debit note etc in our ERP System
- Answer post sales questions related to logistic and documentation
- Basic experience in claim management for minor issues
- Must be detailed oriented with a proven ability to multi-task
- Effective communication, both in written and verbal form, to interact with cross functional international teams and departments
- Advanced understanding or knowledge of sales processes, order administration processes, etc.
- Monitor invoice payments and due dates
- Supporting month end closing activities
- Assist and work close with the sales team in daily sales operation and liaise between other departments on sales order for delivery
- Maintain and ensure proper documentation and filing system
- Strong ability to work under time constraints and meet tight deadlines
- Provide admin support & perform general admin duties
- Strong interest in identifying process improvement opportunities that support the key business operations
- Knowledge in Microsoft Outlook, Word, Excel and practice to work with ERP Systems
- Other responsibilities that may be assigned from time to time
- prefered Bachelor’s degree in business, communications or related field
- Min. 2-3 years of experience in similar function
- Exceptional attention to detail with strong organizational and prioritization skills
- Time management and scheduling deadlines
- Strong negotiation, communication, influencing and analytical skills with ability to develop & manage supplier and stakeholder relationships
- Excellent understanding of Supply Chain processes of international trading and logistics
- Data processing, Decision-making, Problem-solving skills
- A curiosity to learn our customers, business problems, use cases and work on solutions
- APAC market knowledge and customers cultural needs
- Excel, word, outlook, power point skills
- Fast learner of ERP processing and management system

  • Order Processing and Customer Service Assistance

    2 weeks ago

    Singapore AMMERLAND ASIA PACIFIC PTE. LTD. Full time

    in your role, you will be part of the regional Sales Operations team reporting into the Heads of Operations, APAC. The Operations Specialist team is involved but not limited, in all stages of the post-sales processes, ensuring an excelent customer service, from ordering until invoicing and after sales services. This role provides a high-level support to both...

  • Operations Admin

    2 days ago

    Singapore CATSMART SUPPLY AND DISTRIBUTION PTE. LTD. Full time

    **Job Description**: To be responsible for orders processing and fulfillment till after-sales service. 6 days work (off either on Saturday or Sunday as assigned by supervisor), 9.30am - 6pm. **Responsibilities**: - Responsible for order processing and fulfilment - Process customers’ orders in an accurate, efficient and timely manner - Attend to...

  • Customer Service Supervisor

    5 hours ago

    Singapore One Vogue Pte. Ltd. Full time

    Customer Service Supervisor (Order Processing / Invoicing)Customer Service Supervisor 5 days (Rotational)Location: Jurong Basic Salary: $3000 - $3200Responsibilities Supervise and support the customer service team in handling order processing, invoicing, and delivery coordination. Ensure compliance with company policies, procedures, and workflow standards....

  • Services Specialist

    8 hours ago

    Singapore GE Renewable Energy Power and Aviation Full time

    Job Description SummaryResponsible for ensuring exceptional customer satisfaction by designing, implementing, and optimizing customer service strategies. This role involves analyzing customer feedback, identifying areas for improvement, and collaborating across teams to enhance the overall customer journey.Job DescriptionCompany Overview:Are you ready to see...

  • Customer Service Executive X3

    1 week ago

    Singapore Corestaff Pte Ltd Full time

    **Responsibilities**: - To provide Good customer service, handling incoming telephone call, customers inquiry and quotation.. - Order processing, ensure timely delivery, prepare documentation pertaining to delivery and invoicing. - Liaise with customers, sales team, logistics company and production personnel on delivery and documentation issues. - Data...

  • Lead Services Specialist

    8 hours ago

    Singapore GE Renewable Energy Power and Aviation Full time

    Job Description SummaryResponsible for ensuring exceptional customer satisfaction by designing, implementing, and optimizing customer service strategies. This role involves providing in-depth technical support by collaborating with cross-functional shop teams, including Customer Experience, Operations, Quality, Engineering, Forecasting, and FLIGHT DECK, to...

  • Order Processing Assistant

    3 days ago

    Singapore ZENEX TECHNOLOGIES PTE. LTD. Full time

    We are a 3rd party logistics chain warehouse at Tuas. **Responsibilities**: - Process order request in the Delivery system - Prepare Delivery Order and Invoice - Monitor and follow up for order completion - Manage inventory re-order level - Check and received incoming shipment and upload to the inventory system - Assist in bookkeeping record - Any other ad...

  • Order Processing Officer Sales Services

    2 weeks ago

    Singapore Geberit Vertriebs GmbH Full time

    **Job Description**: - Order Processing Officer Sales Services **MAIN TASKS** - Process customer purchase orders for Southeast Asia and Japan, ensuring adherence to approved pricing and discount structures in sales quotations within management guidelines. - Ensure timely and accurate order processing and invoicing in compliance with established SAP...

  • Customer Service Admin Assistant

    2 weeks ago

    Singapore SONG KWANG ELECTRIC SERVICE Full time

    Answering questions about a company's products or services. - Processing orders and transactions. - Resolving issues and troubleshooting technical problems. - Delivering information about a company's offerings. - Providing proactive customer outreach. - Handling customer complaints. - Arrange schedule for technicians - Data Entry

  • Order Processing Admin

    3 days ago

    Singapore KELI CAREERS PRIVATE LIMITED Full time

    **Job title**: Order processing admin Job scope Perform order processing and data entry Prepare billing invoices & sales order / contract order Perform administrative and clerical support Handle customer's inquiry Provide general admin support Any other ad-hoc duties assignedJob requirements: Permanent role, direct hire No experience required / entry level...