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Process Automation Specialist

2 weeks ago

Singapore GroupM Full time

**Overview of Job**

The Process Automation Specialist is responsible for designing, building, and maintaining automated systems and tools to optimize finance and commercial processes within GroupM Singapore. This role will focus on automating revenue forecasting, client profitability, resource management, and other key business functions to drive efficiency and improve decision-making. The specialist will also lead automation projects, ensuring successful implementation and ongoing system maintenance.

The focus of this position will be to provide excellent end-user service, training, demonstration and technical support to the Singapore user base.

**Reporting of the role**

This role reports to Financial Controller

**Measures of success -**

In 3 months, you would have:

- Gained a thorough understanding of existing finance and commercial processes, identifying key areas for automation.
- Become proficient in the relevant automation tools and technologies used within GroupM.
- Successfully automated at least one small-scale process, demonstrating your ability to deliver tangible results.

In 6 months, you would have:

- Developed and implemented automated solutions for revenue forecasting, client profitability, or resource management.
- Established strong working relationships with key stakeholders in finance and commercial teams.
- Proactively identified and proposed new automation opportunities to improve efficiency and accuracy.

In 12 months, you would have:

- Led multiple automation projects from conception to implementation, delivering significant improvements in efficiency and accuracy.
- Become a recognized expert in process automation within GroupM Singapore. Contributed to the development of best practices and standards for process automation.

**Responsibilities of the role**:

- ** System Maintenance & Support**:Provide ongoing maintenance and support, troubleshooting issues, optimizing performance, and ensuring data integrity and security within automated systems.
- ** Project Leadership**:Lead automation projects from initiation to completion, managing timelines, resources, stakeholder expectations, and communication. Gather requirements and develop project plans.
- ** Process Improvement & Analysis**:Analyze existing processes to identify automation opportunities, document process flows (SOPs), and continuously seek out new automation technologies.
- ** End-User Support & Training**:Provide excellent end-user service, training, and documentation for automated systems. Support new releases and communicate updates.
- ** Testing & Documentation**:Actively participate in the evaluation and testing of new releases, assisting in building training materials and documentation.

**Minimum qualifications**:

- Bachelor's degree in Information Technology, Computer Science, Software Engineering, Finance, or a related discipline.
- At least 3 years of experience in process automation, software development, or a related field.
- Proven experience in building and implementing automated systems using RPA tools, scripting languages (e.g., Python), or other automation technologies.
- Strong understanding of finance and commercial processes, including revenue forecasting, client profitability, and resource management.
- Working knowledge of Project Management

**What you will need**:

- Strong analytical and problem-solving skills to identify automation opportunities and develop effective solutions.
- Excellent communication and interpersonal skills to collaborate with stakeholders and communicate technical concepts clearly.
- Proficiency in at least one scripting language (e.g., Python) or RPA tool (e.g., UiPath, Automation Anywhere).
- Knowledge on how data integration and interfaces between multiple systems work
- Self-starter with positive, proactive and “can-do” attitude
- Ability to rapidly learn new IT systems and tools
- Excellent end-user facing, presentation, interpersonal and communication skills
- Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail
- Strong command of English

**More about GroupM**

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

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**About GroupM Singapore**

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital tech