Call Agent

6 days ago

Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

**Highlights**:

- **Health insurance**:

- **Dental reimbursement**:

- **AWS + Performance Bonus**:

- **Friendly environment**:

- **Multiple buses to town**:

- **Havelock MRT Station (TE16) just outside our office**

**Description**
- Manage all inbound and outbound calls in a timely and professional manner
- Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
- Handle customers’ complaints via phone or correspondence professionally
- Update and maintain a proper record on all customers
- Be involved actively in the customer retention program and strategy
- Work as a team and ensure that the call centre service level is met
- Resolve customer queries efficiently and escalate problems/issues promptly

**Requirements**:

- Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
- Possess good communication, interpersonal skills and PC knowledge
- Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarM/Fault request and support purposes
- Training will be provided

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

**Experience**:

- Call center: 1 year (preferred)

License/Certification:

- Singapore passport (required)

Work Location: In person

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