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Technical Support/product Specialist

3 weeks ago

Singapore Nano-Purification Solutions Asia Pacific Full time

**Technical Support/Product Specialist**:

- Functional area: Service
- Country: Singapore
- City: Southeast Asia
- Company name: Nano-Purification Solutions Asia Pacific
- Date of posting: May 5, 2025

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

***Technical Support/Product Specialist**:
**Southeast Asia** ,**Singapore (SG)**:
**Mission**

The Technical Support Specialist is responsible for providing day-to-day support to the field organization by solving technical problems and providing effective training materials. This position reports to the Regional Service Manager.

**Responsibilities**

**Indirect Channel / Distributor Technical Support**:

- Provide technical support to our Field Service Technicians and Distributors
- Monitor the various databases and documentation related to the products
- Take charge of reporting and analyzing any equipment or product failures and recommend solutions
- Maintain a professional and positive relationship with distributors by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription
- Provide customer satisfaction through technical support

**Training & Competence Development (Compressed Air Treatment, Industrial Gas & Aftermarket)**:

- Train and mentor Field Service Technicians, Sales Representatives and Customer Service
- Participate in product and equipment training prior to implementation to ensure an ongoing knowledge base with Field Service Technicians and Distributors
- Develop and implement a yearly training plan for the service department using available technologies and support
- Maintain up-to-date knowledge on technical services and products within the industry
- Support Product and Marketing Manager in setting realistic market prices in dedicated product groups
- Cooperation with the Product Company, regarding, products and sales supported systems
- Play active role and cooperate with marketing department and Product Manager by preparing specific product marketing activities Collect information regarding competitors. Prepare the analyzes of behavior of competitors.**What we expect from you?**

**Job Requirements**
- Degree in technical/ engineering or business discipline
- Strong compressed air treatment & on-site industrial gas generation technical back ground
- Strong electrical diagnostic skills combined with some form of technical degree (engineering, technical diploma, or similar)
- Experience communicating with customers and/or distributors

**Skills/Knowledge**:

- Computer literate
- Excellent written and oral communication skills
- Good knowledge in presentation skills
- Proven interest in providing training materials and facilitating quality training presentations to employees
- Strong customer focused and deeply determined
- Dynamic, flexible, and creative
- Pro-active, self-motivated and able to work under time constraints
- High sense of urgency
- Self-motivated and dynamic person
- Analytical person with innovative problem solving ability
- Excellent interpersonal skills Must be able to work independently and as a team player**What you can expect from us?**
- A culture known for respectful interaction, ethical behavior and integrity.
- We actively promotea culture of empowerment, allowing our employees to make a difference, rewarding passion, engagement, and solution thinking.
- We celebrate success together and embrace setbacks and opportunities.
- With new challenges and learning to inspire each other, with plenty of opportunities to grow and develop career path with potential to move into other roles.
- You get to access to global job opportunities,as psrt of the Atlas Copco Group.

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.