Technical Advertisement Support Specialist

1 week ago


Singapore Experis Full time

The Technical Support Specialist will be responsible for ensuring the advertising campaigns are running successfully without any technical issues.

**Responsibilities**:

- Collaborate with internal teams to resolve all types of generic, technical or product queries
- Drive overall customer satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
- Drive adherence to service levels across channels and achieve targeted productivity and resolution time
- Perform basic troubleshooting and manage escalations workflow
- Engage and support new product launches across the advertising platform, act as voice of customer for fixes and advocate for efficient resolution

**Requirements**:

- BA/BS degree with 4+ years of Technical Customer support or Operations
- Experience in a Contact Centre/Service program for Advertising Tech company
- Prior in-house Customer Support experience is desirable
- Fluent with social media products usage and basic understanding of Advertising industry
- Written business proficiency in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to process customer queries written in Chinese language
- Open to work on shift hours

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247



  • Singapore TYRADS Full time

    **Job Title**: Technical Customer Support Specialist **Location**: Remote **Overview**: The Technical Customer Support Specialist at TyrAds is responsible for delivering top-tier technical support to publishers, advertisers, and end-users using our offerwall platform. This role involves troubleshooting SDK integration issues, analyzing data to resolve...


  • Singapore Opera Full time

    Location: SingaporeOpera is looking for a highly motivated and dynamic Advertising Operations Specialist to join our Global Client Solutions team and support our Performance Advertising initiatives. In this role you will be responsible for managing the full execution and delivery of online ad campaigns. This includes, but not limited to, setting up,...


  • Singapore Opera Full time

    Opera is looking for a highly motivated and dynamic Advertising Operations Specialist to join our Global Client Solutions team and support our Performance Advertising initiatives.In this role you will be responsible for managing the full execution and delivery of online ad campaigns. This includes, but not limited to, setting up, testing, monitoring and...


  • Singapore AI WISE PTE. LTD. Full time

    About AI WISE AI WISE Pte Ltd is a fast-growing AI and digital marketing company based in Singapore. We help businesses leverage advanced AI technologies and data-driven marketing strategies to grow their brands and sales across online channels. Our services include digital advertising management, AI-powered content creation, and marketing automation for...


  • Singapore Snap Inc. Full time

    Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that...


  • Singapore Pixobox vfx entertainment Pvt Ltd Full time

    **Senior Facebook Advertising Specialist (Remote)Overview** We are seeking an experienced **Senior Facebook Advertising Specialist** to join our team on a 6-month contract, with the potential for a long-term extension based on performance. In this role, you’ll drive large-scale advertising campaigns with budgets ranging from $2 million to $5 million USD...


  • Singapore Orca AI Full time

    Technical Support Specialist Operations Singapore Intermediate Full-Time Description At Orca AI, we're on a mission to shape the future of the shipping industry through cutting‐edge autonomous ship technology. Our solutions empower teams both on the ship and ashore to make informed decisions that dramatically enhance safety, reduce fuel consumption,...


  • Singapore Directional Consulting LLC Full time

    **Senior Facebook Advertising Specialist (Remote)Overview** We are seeking an experienced **Senior Facebook Advertising Specialist** to join our team on a 6-month contract, with the potential for a long-term extension based on performance. In this role, you’ll drive large-scale advertising campaigns with budgets ranging from $2 million to $5 million USD...


  • Singapore Metaverse Cloud Solution Full time

    A digital marketing firm in Singapore is seeking a Digital Marketing Specialist to manage online advertising for their financial app. Responsibilities include developing ad strategies, creating engaging content, and optimizing advertisement performance. The ideal candidate should have a diploma in marketing, 2-3 years of relevant experience, and proficiency...


  • Singapore Porsche Asia Pacific Full time

    If you make hearts beat faster, your own has to be in the right place. **Specialist Technical Support**: - **Code number**:J000003141 - **Entry level**:Professionals - **Location**:Singapur - **Organization**:Porsche Asia Pacific **Tasks **Tasks**Tasks*** Porsche Asia Pacific is offering a vacancy as a Specialist Technical Support in our After Sales...