Client Manager

Maise is an experiential marketing creative agency. It is a startup and does not sugarcoat the realities of life. It is a place where its people learn to have fun and enjoy the process of getting there. Maise works with reputable clients across different industries in conceptualizing and activating marketing solutions that bring about incremental engagement and conversion.

**ABOUT YOU**

We are looking for an individual who is curious, motivated and open-minded enough to embark on a different career adventure. This person will oversee and manage key projects on one of our largest accounts. A flexible approach and the ability to adapt to change is imperative. We are in need of someone who can be a true partner to the business, planning, production and creative teams, bring a fresh perspective to the team and help to develop revolutionary creative work.

**POSITION: CLIENT MANAGER
**ROLE DESCRIPTION**
- Builds solid working relationships with the team, clients and working partners through understanding the client’s business and current industry trends
- Communicate clearly and accurately with international markets - experience in cross-cultural delivery or globally collaborate teams
- Ability to independently lead and influence conversations with clients, rightsholders, suppliers, and partner agencies
- Responsible for existing account growth and diversification metrics
- Ability to create, manage, and maintain a variety of project-related documents and programs
- Assist with supplier sourcing and contract negotiation to deliver campaign activity
- Ability to manage & handle multiple projects at any one time for multiple clients
- Identify and drive new business opportunities through existing or new business relationships.
- Contribute to agency strategic planning initiatives
- Address all operational issues to ensure smooth execution.
- Propose solutions and perspectives to problems.
- Demonstrate success in nurturing, growing and sustaining client relationships
- Oversees team utilization, finance & resource management issues
- Assist with workstream related budget planning and predictions
- Ensures flawless execution of all program elements across multi-channel programs offline and online
- Prepare effective and succinct briefs internally and externally
- Partner with Account Management and Creative leads to identify any resource needs
- Consolidate presentation materials and support Account Management in preparing for client presentations (this may mean assembling a deck yourself)
- Oversee projects workflow to ensure efficiency and the highest quality of deliverables
- Learns to develop good judgment of ingenious brand building creative ideas
- Keeps all teams involved, informed of relevant brand and competitive activities
- Takes entrepreneurial calculated risks and acts on opportunities that lead to significant gains for the business

**REQUIRED SKILLS AND EXPERIENCE**
- Strong working knowledge of Google Docs Editors suite (Google sheets, docs, etc) and Keynote
- 4 to 6+ years of project management, production, product management, and/or operations experience within agency environments; demonstrated experience directing a variety of integrated projects
- Experienced in managing workflows for digital and experiential projects
- Partner with integrated advertising and production teams
- Partner to Account Leadership team members with the ability to solve strategic challenges
- Strong team leader with a motivating work ethic and analytical mindset
- An effective communicator in high-pressure situations
- Maise believes that everybody should be treated equitably. We are committed to creating an inclusive, diverse and collaborative environment that enables our team to do what they do best. This is regardless of age, race, disability, sexual orientation, gender, marital, civil partnership or parental status, religion or belief. We offer fair employment and advancement opportunities for our employees to succeed and advance within their profession with the company._