Account Director

Your task General Requirements

Planning and control of existing revenue and of service delivery in time / quality / costs

Contract implementation in commercial systems as well as initial and formal ordering

Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

In collaboration with SL's agreement on efficiency measures

Lead-incident, lead-problem and escalations management

Change management assurance

Quality monitoring at the contract level

Ensuring agreed terms of delivery and services

Communications / Reports

Regular communications with customers for delivery and services within the contractual framework

Contact person for the customer for commercial matters within the contractual framework in coordination with sales

Handling of customer complaints and escalations within the framework of the complaint management process

Conduct customer, service reviews (eg SLA, penalties) and track

derived measures and activities

Regular communications with Delivery and Sales for performance and quality

Providing the agreed invoicing data

Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

Sales Process

Involvement in the sales process

Approvals regarding delivery model (feasibility, time, quality, budget)

Financials

Responsibility for revenue, GP and complete invoicing, clarification of open items

Responsibility for budgeting and forecasting revenue, GP of contracts (existing business) in coordination with Sales

Planning, forecasting, optimization and control of all production costs

Ensuring capacity management to secure the required Service line tasks

Responsibility for contract management and controlling (internal and external)

Recommendations for portfolio consolidation and standardization.
Your Profile

Bachelor Degree in Information Systems, Computer Science, Commerce or similar

Minimum 5-7 years of relevant experience as a customer facing Service Delivery Manager.

Experience in handling contractual matters

Excellent written and verbal communication skills; good team player; highly motivated self starter

Must be able to work proactively and under pressure.
About us T-Systems are Deutsche Telekom’s corporate customer arm. Using a global infrastructure of data centres and networks, T-Systems operate information and communication technology (ICT) systems for multinational corporations and public sector institutions. With offices in over 20 countries and global delivery capabilities, T-Systems serves companies in all industries - from the automotive industry to telecommunications, the financial sector, retail, services, media, energy and the manufacturing industry all the way to government agencies and the healthcare sector. Approximately 47,600 employees worldwide use their industry expertise and ICT know-how to provide top-quality service. T-Systems generated revenue of around EUR 9.1 billion in the 2010 financial year.