Motor Claims Advisor

3 days ago

Central Singapore Sime Darby Full time

Company:
Performance Motors Limited
- Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint.
- Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications.
- Confirm with customer that our records of their personal particulars are correct. Update history file and GDMS if there is a change.
- Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
- Advise customers of the best method to pursue their insurance claims from a few insurance claims option available.
- Negotiate with surveyor / insurance companies to get the best labour charge.
- Promote the sale of workshop capacity by offering special services.
- Promote the sale of parts and accessories.
- Verify job contents and check vehicle exterior body for dents, scratches in the presence of customer.
- Prepare accurate accident repair estimate and provide supplementary estimate necessary.
- Advise estimated repair cost for work to be done, ask for authorisation budget on additional job.
- Obtain customer signature on work order and advise them on the accepted mode of payment (cash / credit card).
- Add jobs with customer's approval or within customer agreed budget; key add jobs into GDMS and inform workshop foreman / workshop planner accordingly.
- Communicate with workshop foreman on the repair status, observe promised deadline.
- Conduct final check on vehicle cleanliness, verify job completion after end control.
- Inform customer that the vehicle is ready for collection, the repair cost and collection time.
- Decide appropriate goodwill decision for request that falls under the normal frame work.
- Refer to Workshop Manager and or Senior Motor Claim Advisor for assistance if help is required addressing the customer needs.
- Personalise vehicle delivery after repair to the customer including explaining the repair invoice to customer; inform the customer of any outstanding matter, for instance jobs required to be done on next visit or parts on order if any.
- Maintain the Body and Paint reception area neat and tidy.

Requirements:

- Diploma in Mechanical Engineering, Automotive Engineering or Business Administration
- At least 3-5yrs of working experience as motor claims advisor
- Experience in motor trade in Body and Paint dept

  • Customer Service Advisor, Motor Claims

    3 days ago

    Singapore GOLDBELL ENGINEERING PTE LTD Full time

    A professional career specializing in motor insurance claims. The incumbent will be trained and equipped with a lifetime skillset in financial recovery after a motor accident. This job will enable you to gain skills and expertise in customer service, financial recovery as well as service sales. If you are a car enthusiast, good problem solver, a business...

  • Motor Claims Handler

    1 day ago

    Singapore LKK AUTO CONSULTANTS PTE LTD Full time

    **The Claims Handler takes care of claims assessment and overall case processing for each case. **What will your responsibilities be?** - Liability assessment, case documents handling and submission - Professional communication with internal and external parties including motor insurers, vehicle policyholders, motor repairers - Support the motor surveyors...

  • Motor Claims Specialist

    6 days ago

    Singapore TEAM AUTOPRO PTE. LTD. Full time $60,000 - $80,000 per year

    Already know motor claims? Skip the training — start leading.Motor Claims Officer / Paralegal (Full-Time, 5 Days)At Team AutoPro, we're not looking for beginners — we're looking for experts. If you've already been a Motor Claims Officer or a Paralegal handling motor claims, you know the work scope, and we want you on our team.What You'll Do Manage motor...

  • Motor Claims Specialist

    2 weeks ago

    Singapore Allianz Insurance Full time $60,000 - $120,000 per year

    Employing Entity: Allianz Insurance SingaporeWithin a span of just five years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to...

  • Motor Insurance Claims Officer

    2 weeks ago

    Singapore TEAM AUTOPRO PTE. LTD. Full time

    Overview Experienced Motor Insurance Claims Officer – Full-Time / Part-Time (Flexible Schedule)Location: Singapore Company: Team AutoPro Pte Ltd Website: Are you an experienced Motor Claims Officer seeking flexibility in your next role? Whether you’re retired, semi-retired, or simply looking for a part-time schedule, Team AutoPro welcomes you. We’re...

  • Motor Insurance Claim Executive

    3 days ago

    Singapore TTS EUROCARS PTE. LTD. Full time

    **Responsibilities**: - Attend to customers on motor insurance accident claims reporting - Assess the liability and advise customers on the best method to pursue their motor insurance accident claims - Liaise with respective insurance companies’ Motor Claims Department for the accurate and timely submission of accident reports and all matters relating to...

  • Motor Claims Executive

    2 weeks ago

    Singapore WORLD AUTO PTE LTD Full time $28,800 - $43,200 per year

    Key ResponsibilitiesAssist clients in the reporting of motor accidents and preparation of required documentation.Handle customer enquiries professionally at the counter, as well as via telephone call and email.Track the status of claims and ensure timely updates are communicated to the customer on the repair status.Ensure accurate and timely submission of...

  • Motor Claims Senior Executive

    2 days ago

    Singapore TEAM AUTOPRO PTE. LTD. Full time $42,000 per year

    WORK 4 DAYS, DELIVER RESULTS.BE VALUED FOR QUALITY, NOT MERE HOURS.Salary: From $3,500 per month — commensurate with experienceWorkweek: ONLY 4 Days per weekAbout UsTeam AutoPro is a trusted specialist in third-party motor accident claims and fleet repairs.We work closely with insurers, surveyors, and legal partners to deliver fast, fair, and accurate...

  • Claims Specialist

    2 weeks ago

    Singapore ALLIANZ INSURANCE SINGAPORE PTE. LTD. Full time

    Entity: Allianz Insurance Singapore Your role involves collaborating with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings. Additionally, you will need to achieve the annual claims savings set by the HoD annually for the team on pending claims volume and nature of claims.The ideal candidate...

  • Executive, Motor Claims

    3 days ago

    Singapore Etiqa Insurance Full time

    Etiqa is looking for a dynamic individual to join our team. Do you have what it takes? **Are you**: - Passionate about working with people? - A creative thinker with a positive attitude & outlook? - A strong dynamic communicator able to collaborate effectively? Willing to learn, adapt & grow in a fast paced work environment? **WANT TO MAKE A...