Customer Service Executive

1 day ago

Singapore SUPERCLEAN MAINTENANCE SERVICES PRIVATE LIMITED Full time

**Customer Service Executive**:
We are looking for a dynamic individual to join the SuperClean team as a Customer Service Executive.

SuperClean is Singapore’s fastest-growing, technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.

We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple—reliable, high-quality service that makes our customers’ lives better. Whether it’s making their lives easier or giving them peace of mind, we go the extra mile to ensure satisfaction.

As a young and dynamic company, we seek like-minded individuals passionate about service excellence and innovation. If you thrive in a fast-paced environment and want to be part of a company that values your contribution, join us at SuperClean and shape the future of cleaning

**Responsibilities**:

- Job Confirmations & Scheduling Support: Work closely with operations to confirm bookings, assign cleaners, and handle special customer requests.
- Handling Client Issues & Escalations: Address customer complaints, investigate service issues, and resolve disputes efficiently while maintaining a professional and empathetic tone.
- Managing Client-Initiated Changes: Process amendments to service requests, rescheduling, and cancellations while minimizing disruption to operations.
- Service Quality Follow-ups: Check in with clients post-service to gather feedback and address any concerns, reinforcing our commitment to quality.
- Invoice & Payment Support: Assist customers with billing inquiries, payments, and coordinate with Finance on disputed invoices.
- Customer Retention & Relationship Management: Build strong relationships with repeat customers, ensuring high satisfaction and loyalty.
- Collaboration Across Teams: Work closely with the Operations and Finance teams to ensure smooth service delivery and issue resolution.

**Requirements**:

- Experience in Customer Service: Prior experience in a customer-facing role, preferably in service-based industries such as cleaning, hospitality, or facilities management.
- Problem-Solving & Conflict Resolution: Skilled at managing customer complaints, turning negative experiences into positive outcomes.
- Tech-Savvy & Process-Oriented: Comfortable using CRM, service ticketing, and scheduling tools to manage customer interactions efficiently.
- Detail-Oriented & Organized: Able to track multiple customer requests, follow up on inquiries, and ensure no details are missed.
- Team Player: Works well with Operations and Finance teams to ensure smooth service execution.
- Ability to Work in a Fast-Paced Environment: Handles multiple customer interactions daily while maintaining high service standards.

**Why Join Us?**:

- Be part of a fast-growing, innovative company that values your contributions.
- Work in a dynamic and supportive team with opportunities for growth.
- Competitive salary and benefits.

If you’re ready to make an impact in a customer-focused environment and contribute to the future of cleaning, we’d love to hear from you

  • Customer Service Officer

    1 week ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service Admin Executive

    1 week ago

    Singapore Richdale International Executive Search Full time

    Able to provide pricing and delivery information - Process orders, shipments, invoices and filing. - Receipts of incoming shipments - Able to handle overseas customers and affiliates' shipment and admin requirements. - Organize workflow to meet customer time frames - Able to handle direct customer requests and issues to the related department - Keep records...

  • Customer Operations Maestro — Scale

    1 week ago

    Singapore Momos Customer Engagement Full time

    A customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...

  • Customer Service Specialist

    1 week ago

    Singapore DN & Associates Executive Search Full time

    Our client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...

  • Customer Service Executive

    2 weeks ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Executive - BYD/Denza 5.5 days works week** **Location**:Ubi **Key Responsibilities**: - Assist in booking appointments for customers. - Troubleshoot and resolve customer issues and complaints in a timely manner. - Coordinate with internal departments, including sales, marketing, and technical support, to address customer...

  • Customer Service Officer

    1 week ago

    Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    **Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    5 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...