Chief of Staff and Lead Innovation Consultant

COMPANY DESCRIPTION

Founded in 2011, Empact is a leading social enterprise with a mission to build the capacity of social organisations (i.e. non-profit organisations and social enterprises) in Singapore and the region. Our aim is to empower these social organisations to be able to deliver greater impact.

Through our cross-sector collaboration with sector developers, grantmakers, corporates and volunteers, we bridge the capacity gap of the social sector by channeling talents, skills and resources to co-create innovative solutions to address the various needs of social organisations.

To date, Empact has impacted and empowered more than 2,000 social organisations in the region, mobilising up to $9 million worth of pro bono professional services for the social sector.

In 2022, Empact won the President's Volunteerism & Philanthropy Awards City of Good (for Pro Bono School with our partners, Procter & Gamble and Credit Suisse) and was also recognised as a Champion of Good.

DESIGNATION : Chief of Staff and Lead Innovation Consultant

RESPONSIBILITIES

As the chief of staff, you will be the right hand person for the CEO, playing a pivotal role in shaping and executing the organization's vision and goals. Internally, you collaborate closely with the leadership team and team heads to align strategies, streamline processes, and foster a culture of innovation and excellence. They act as a catalyst for change, driving initiatives that enhance organizational performance and drive growth. In addition, you will have external clients facing responsibilities as well. Ideally you could provide consulting services in the area of business strategy, innovation and tech advisory.

Your job role will cover:
**Leadership role**:

- Formulate strategies at organisation, country and team level
- Support CEO and work across teams to implement strategic initiatives
- Oversee the organisation's performance (financial and social) and work with relevant teams to understand their challenges
- Analyze, recommend and make key business decisions

**People development role**:

- Hold team members accountable to the plan and individual commitment
- Champion a culture of elevated engagement, exceptional performance, continuous learning, and robust support
- Coach team members to troubleshoot, uncover blind spots and support their career growths
- Facilitate cross team collaboration and co-create solutions with stakeholders when conflicts arises

**Market and business development role**:

- Carry out business development activities with all stakeholders (SSAs, SEs, foundations, philanthropists and government).
- Deliver complex consulting projects in at least two functional areas such as financial, innovation, strategy, human resources, marketing, IT, impact measurement, volunteer management.
- Act as Empact's ambassador to speak at conferences and/or deliver training sessions

QUALIFICATIONS

Must have:

- Passionate about organisation development and build capacity for others
- Excels in interpersonal connections, demonstrating empathy and possessing the ability to effectively coach and support the team.
- Have consulting background in the area of financial, strategy, human resources or CSR
- Sound decision making ability using financial figures as well as using mission and your intuition
- Able to facilitate conversations and allow voices of the team to be heard
- Have cross sector working experience, at least 2 different sectors among corporate, social sector or government
- Trained in design thinking and have track record of adopting this approach in organisation development
- Able to conduct training and / or speak at conferences

Would be an advantage if you have the following:

- Have prior working experience working with individual philanthropists or international funders
- Have prior working experience working in the social sector in Singapore and / or China
- Able to speak mandarin fluently in dealing with stakeholders in China

OTHER INFORMATION

**WHAT'S IN IT FOR YOU?**

Empact offers competitive remuneration within the social sector, and comprehensive benefits that include medical and dental benefits. We have flexible work arrangements to allow you to manage both work and personal commitments. In addition, we have flexible reporting hours and Work from Home arrangement for all eligible staff.

We also believe in investing in our staff and their professional development through training and supervision. We provide our staff with training opportunities and on-the-job guidance and mentorship that will be helpful to develop them in their respective roles.

**WHAT'S IT LIKE WORKING AT EMPACT?**
- We have remarkable clients and partners, both domestically and internationally, who are working towards supporting social causes around the world
- We have a staff engagement programme, including regular team-building activities, fitness and volunteering sessions
- Our office is located in the heart of the city and accessible by public tr