Facilities & Operations Manager & Site Incident Controller

**UWCSEA** has a permanent vacancy at its **East Campus** for a Facilities Assistant Head of Department - M&E & Fire Safety Manager.

As a Facilities Assistant Head of Department - M&E & Fire Safety Manager, you will work closely with the Facilities and Operations Manager to oversee daily facilities management, including Mechanical & Electrical (M&E) operations and fire safety responsibilities. Your role will involve managing the maintenance, operations, and repair of M&E systems such as electrical installations, fire protection systems, air conditioning and mechanical ventilation (ACMV), lifts, lighting, lightning protection, CCTV, access control, and plumbing. You will lead the M&E team to ensure effective operational support across the campus.

This position requires you to be a proactive leader who can motivate the team, conduct training, and continuously improve standards. You should be comfortable taking a hands-on approach, able to multitask effectively, and willing to extend working hours to ensure smooth execution of after-hours events. Strong M&E knowledge and skills are essential, as is the ability to communicate confidently with all stakeholders, from cleaners to principals, students, and parents. Additionally, this role serves as a representative of the college and the department's culture, demonstrating the college's values in practice.

**Main Responsibilities**

UWCSEA has a permanent vacancy at its East Campus for a Facilities & Operations Manager & Site Incident Controller.

The Facilities and Operations Manager & Site Incident Controller at UWCSEA East will oversee the coordination and management of maintenance, operational, and building activities under the direction of the Head of Operations and Facilities. This includes managing key services such as Hard Services; plumbing, M&E, carpentry, and Soft Services; gardening, housekeeping, catering, transport, and security, ensuring the smooth and efficient operation of the campus in a cost efficient manner. These services include a mix of in-house staff and outsourced vendors. The F&O Manager & Site Incident Controller is the primary contact point for all stakeholders on the East Campus in relation to these services.

**Main Responsibilities**

1. Overseeing Facilities & Operations
- Manage the day-to-day operations of the campus facilities and operations, ensuring all systems and services are functioning efficiently.
- Supervise maintenance activities, ensuring timely repairs and upkeep of campus buildings and grounds.

2. Team Leadership and Management
- Lead and supervise teams across various departments (e.g., technical support, gardening, housekeeping, security, transport).
- Hire, train, develop, and motivate staff to ensure high performance and effective service delivery.
- Foster a culture of teamwork and excellence among members of staff.

3. Budget and Cost Management
- Develop and manage the budget for facilities and operations, ensuring cost-effectiveness and adherence to financial guidelines.
- Identify opportunities for cost savings without compromising service quality.
- Oversee departmental procurement and development of tender specifications for materials, services, and equipment and ensure within allocated budget.

4. Maintenance and Repair Management
- Coordinate routine inspections and preventive maintenance schedules for buildings, grounds, and equipment.
- Ensure any urgent repairs or operational issues are addressed promptly to avoid disruptions to services.
- Oversee construction and renovation projects when needed.

5. Health, Safety, and Compliance
- Ensure compliance with health, safety, and environmental regulations, creating a safe environment for staff, students, and visitors.
- Implement safety protocols and manage emergency preparedness plans (e.g., fire drills, evacuation procedures).

6. Service Partner and Contract Management
- Manage relationships with external contractors and service providers (e.g., cleaning, security, transport services).
- Oversee contract negotiations and ensure service level agreements (SLAs) are met.

7. Customer Service and Stakeholder Management
- Ensure high-quality service delivery to all internal and external customers (students, staff, parents, and visitors).
- Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
- Communicate effectively with stakeholders (East Leadership Team, Parent Association, Student Council etc.) to ensure their needs are understood and met.

8. Strategic Planning and Improvement
- Analyze current systems and processes to identify areas for improvement and develop strategies for optimizing efficiency.
- Implement continuous improvement programs and new initiatives to enhance operational effectiveness.

9. Sustainability and Environmental Management
- Support and lead sustainability initiatives related to energy management, waste reduction, and eco-friendly practices.
- Ensure departmental adherence to sustainable pr