Team Lead
4 days ago
Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution
- Conduct business reviews and provide suggestions on processes
- Manpower management and shift adherence of CSOs
- Monitor and coach on agent productivity to achieve SLA adherence
- Conduct performance review with CSOs
- identifying areas of training and improvement
- Team engagement and retention strategy and implementation
- Handle ad hoc duties as required
- A full fledged Team Manager / Team Lead in Government/Government aided contact centre for a minimum of 5 years
- Potentially should have taken calls and should have performed CSO and Senior CSO roles.. Just floor management is not enough.
- We are looking for independent team managers who can perform shift rostering, SLA / Metric adherence, team performance management, floor management, escalation management, independent supervisory, team player, SOP/Protocol management & adherence, PIP/Retraining management, a good coach and a trainer& QA (to a minimum degree).
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Programme Manager-team Lead
2 weeks ago
Singapore TEAM AXIS PTE. LTD. Full timePlanning and executing health and fitness activities in workplaces for working adults - Lead a team of 4 - Conduct regular sites visits - Content creation for festive/thematic activities - Maintain close communication with stakeholders - Ability to work with both in-house and external providers to ensure project success - Monitor KPIs to ensure delivery of...
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Construction Supervisor
2 weeks ago
Singapore TEAM LEAD CONSTRUCTION PTE. LTD. Full time**Roles & Responsibilities**: - Lead and direct high-pressure construction projects, ensuring uncompromising quality and meeting stringent deadlines. - Adapt sun exposure or hazard environment - Need to hands-on and do not mind to getting hands dirty - Must be able to work in day or night shift if required - Must be able to work in weekend or public...
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Construction Supervisor
1 week ago
Singapore TEAM LEAD CONSTRUCTION PTE. LTD. Full time**Roles & Responsibilities**: 1. Lead and direct high-pressure construction projects, ensuring uncompromising quality and meeting stringent deadlines. 2. Adapt sun exposure or hazard environment 3. Need to hands-on and do not mind to getting hands dirty 4. Must be able to work in day or night shift if required 5. Must be able to work in weekend or public...
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Head - Technical
2 weeks ago
Singapore Sea-lead Full timeSingapore - Fleet – Head - Technical / Full Time Job purpose To lead the technical operations of the company's managed fleet, ensuring the highest standards in vessel maintenance, safety compliance, dry docking, and cost-effective performance, while adhering to international maritime rules & regulations, flag and classification society requirements. Main...
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Team Lead
4 days ago
Singapore NE Digital Full timeCOMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...
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Team Lead
7 days ago
Singapore Unity Partners Full timeThe Company Our client is a specialist management consulting firm partnering with leading financial institutions across Asia. For this assignment, they are supporting a global financial institution with a strong presence in Hong Kong and Singapore, which businesses covers corporate and investment banking, asset management, private banking, and insurance. The...
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Team Lead
6 days ago
Singapore ML CONSULTING PTE LTD Full time**Job Description - Manage specific aspects of projects or smaller projects, meeting business objectives, quality standards, and timelines. - Lead and manage a team, providing guidance, coaching and support. - Develop and maintain project schedules and delegate tasks to team members. - Report progress to a Delivery Manager or management. Other matters such...
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Team Lead
5 days ago
Singapore Unity Partners Full time $75,000 - $150,000 per yearThe Company Our client is a specialist management consulting firm partnering with leading financial institutions across Asia. For this assignment, they are supporting a global financial institution with a strong presence in Hong Kong and Singapore, which businesses covers corporate and investment banking, asset management, private banking, and insurance. The...
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Team Lead
17 hours ago
Singapore BIOTRONIK Full timeCareer Opportunities: Team Lead (Mobile Apps) (60314)Requisition ID 60314- Work Location: Singapore -Engineering -Full-time -Professionals -BIOTRONIK As one of the world's leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. Our...
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Team Lead
2 weeks ago
Singapore NE Digital Full timeCOMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...