L2 Application Production Support Analyst

4 days ago

Singapore NEW TONE CONSULTING PTE. LTD. Full time

Join our global team as an Application Production Support Specialist, focused on maintaining and enhancing Cash Management systems within the Asia Pacific region. We're seeking an adept professional to ensure seamless 24/7 support, troubleshoot complex issues, and contribute to continuous improvement. If you're ready to play a pivotal role in delivering top-notch support and driving efficiency, we're excited to hear from you.

**Your Role**:
As an Application Production Support Specialist, you'll be an integral part of our APAC support team, providing exceptional support for Cash Management systems. Your expertise will help maintain system stability, resolve issues, and facilitate effective communication across teams and stakeholders.

**Responsibilities**:

- Independently resolve and propose solutions for complex production issues, ensuring timely resolution and mínimal downtime.
- Coordinate root cause analysis, action item management, and follow-up to ensure thorough issue resolution.
- Provide prompt response to user requests and incidents, ensuring clear communication and escalation when necessary.
- Support end-of-day and end-of-month batch runs, disaster recovery tests, and security activities.
- Document operation procedures and contribute to the knowledge base to build expertise within the team.
- Analyze support processes and identify opportunities for continuous improvement.
- Contribute to preventive system monitoring, alerting, and proactive maintenance measures. Communicate issue status and updates effectively to business users and management.

**Requirements**:

- Proficiency in JAVA/J2EE, Websphere/Tomcat/JBoss, ORACLE PL/SQL, UNIX/Linux/Windows.
- Familiarity with middleware technologies such as TIBCO EMS/BW/Admin, IBM MQ, and Informatica.
- Experience with ITSM tools like Service Now and database performance tuning.
- Understanding ISO 20022 and SWIFT MT messaging standards is advantageous.
- Good analytical skills, technical troubleshooting ability, and familiarity with Unix commands.

**Qualifications**:

- Bachelor's degree in a relevant field or equivalent experience.
- Strong understanding of payments, local clearing systems, and ITIL concepts.
- Excellent communication, interpersonal, and people management skills.
- Collaborative team player with a results-oriented and client-focused approach.
- Self-motivated with the ability to work independently and escalate when needed.
- Knowledge of COBOL is an added advantage.

  • Application Support Analyst

    2 weeks ago

    Singapore ADOMITA TECHNOLOGIES PTE. LTD. Full time

    Skillset: 1. Experience in Production Support L2. 2. Basic knowledge in RDBMS and able to write queries. 3. ITIL, incident, problem and change management. 4. Splunk Monitoring experience needed 5. Must have knowledge in Support process. 6. We need 5-8 years of experience analysts 7. Excellent communication skills.

  • #NEW# L2 Products

    2 days ago

    Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    #HOT JOB #L2 Products / Application Support Engineer 12-month contract (extendable and convertible)About the Role: We are seeking a self-driven L2 Products / Application Support Engineer to join a dynamic team supporting and maintaining business-critical trading and financial systems. This role offers exposure to complex applications, cloud environments, and...

  • Application Support Analyst

    2 weeks ago

    Singapore Hamilton Barnes ? Full time

    Direct message the job poster from Hamilton Barnes Overview Job Title: Application Support Analyst (Junior and Senior positions offered)About the Client: Our client is a global leader in cutting-edge trading technology, powering the trading desks of hedge funds, proprietary trading firms, and leading financial institutions. With a focus on low-latency,...

  • L2 Application Support

    4 days ago

    Singapore LYNEER CORP (SINGAPORE) PTE. LTD. Full time

    To coordinate and support infrastructure maintenance activities. - To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business. - To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business. - To...

  • Application Support Analyst

    4 days ago

    Singapore Peoplebank Asia Full time

    Description Join to apply for the Application Support Analyst role at Peoplebank Asia About the Role We are seeking a versatile Application Support Analyst (Java/Cobol/SQL) to join our team. This role bridges business analysis and technical support , ensuring that enterprise applications run smoothly while continuously improving system functionality. You...

  • Application Support Analyst

    2 weeks ago

    Singapore Peoplebank Asia Full time

    Join to apply for the Application Support Analyst role at Peoplebank Asia About the Role We are seeking a versatile Application Support Analyst (Java/Cobol/SQL)to join our team. This role bridges business analysis and technical support , ensuring that enterprise applications run smoothly while continuously improving system functionality. You will play a key...

  • Ami Application L2 Support

    2 weeks ago

    Singapore DECIMAL BUSINESS SOLUTIONS PTE. LTD. Full time

    **Description: AMI Application L2 Support - Level 2 onsite support services for AMI (Advanced Metering Infrastructure) Applications and interfaces - Monitoring of AMI Applications and interfaces - System/Issue Analysis, Business process Analysis - Service Management including Incident Management, Problem Management, Service Requests and Change Management -...

  • L2 Application Support

    3 days ago

    Singapore Unison Group Full time $60,000 - $120,000 per year

    L1 / L2 Production Support (Unix shell scripting, Sql)Experience in Unix commands, SQL queriesRecent experience in working with Java J2EE applications will be additional advantageExperience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Unix, SQLKnowledge of web applications, batch jobs, JBOSS,...

  • L2 Application Support

    2 days ago

    Singapore SOLVERMIND HOLDING (SINGAPORE) PTE. LTD. Full time

    This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below. **Job Type**:One-year Renewable Contract **Key responsibilities** - To coordinate and support infrastructure maintenance activities. - To work with various partners such as Peer Application Teams, Infrastructure, Vendors,...

  • Senior L2 Production Support Engineer

    7 days ago

    Singapore NTT SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year

    Employer:NTT DATA Singapore Pte LtdLocation:Changi SingaporeEmployment Type:12-Month Renewable ContractJob Description:We are seeking a Senior L2 Production Support Engineer with strong expertise in Java, Spring Boot, Cloud, and CI/CD to support large-scale enterprise applications for a leading financial client in Singapore.The ideal candidate will be...