Senior L2 Production Support Engineer

4 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year
Employer:

NTT DATA Singapore Pte Ltd

Location:

Changi Singapore

Employment Type:

12-Month Renewable Contract

Job Description:

We are seeking a Senior L2 Production Support Engineer with strong expertise in Java, Spring Boot, Cloud, and CI/CD to support large-scale enterprise applications for a leading financial client in Singapore.

The ideal candidate will be responsible for ensuring high application availability, rapid incident response, and seamless production deployments across business-critical systems.

Responsibilities:
  • Provide L2 production and application support for Java and Spring Boot–based enterprise systems.
  • Perform incident analysis, root cause investigation, and ensure timely resolution of production issues.
  • Maintain application stability, performance tuning, and capacity management across environments (UAT/PROD).
  • Build and maintain CI/CD pipelines using Jenkins, Bitbucket, JFrog, and related DevOps tools.
  • Collaborate with L3 developers, business analysts, and infrastructure teams for fixes, deployments, and enhancements.
  • Write automation scripts in Python or Shell for process improvement and monitoring.
  • Monitor system performance and logs using Grafana, Kibana, Elasticsearch, Dynatrace, or similar tools.
  • Ensure all activities comply with organizational standards for change, incident, and problem management (ITIL).
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • Minimum 6 years of experience in Application / Production Support for enterprise systems.
  • Hands-on experience with Java, Spring Boot, and microservices architecture.
  • Strong exposure to Cloud platforms (AWS / Azure) and DevOps tools – Jenkins, Bitbucket, JFrog, Jira, Confluence.
  • Proficiency in Python and Shell scripting for troubleshooting and automation.
  • Good knowledge of MariaDB / MySQL , Elasticsearch , and Grafana.
  • Familiar with monitoring, alerting, and log management tools (Grafana, Kibana, Dynatrace, Nagios).
  • Strong communication, problem-solving, and incident management skills.
  • Prior banking or financial application support experience preferred.
Nice to Have:
  • Knowledge of Kafka, IBM MQ, Kubernetes, Docker.
  • Experience with capacity planning and automation initiatives.
  • ITIL / Cloud certification (AWS Developer Associate, Azure Developer, CKAD, etc.).

Interested candidates are kindly requested to email their CV with their experience to

We look forward to your application

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