Ms Engineer

5 days ago

Serangoon, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- At least 3-5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
- Strong knowledge of network routing and switching protocols and services.
- Experience with network monitoring tools such as OpManager.
- Experience with syslog, SNMP, and configuration backup tools
- Strong experience in Cisco data center technologies including Cisco Nexus environment, security firepower, ASA firewall, FortiGate firewall and Cisco ISE
- Experience with Cisco Nexus technologies including Virtual Port Channels (VPC) and Virtual Device Contexts (VDC)
- Knowledge of network security, load balancing and optimization technologies
- Knowledge in Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.
- Cisco CCNA, CCNP certifications
- Willing to work in extended hours and perform standby duty after office hour
- Good to have experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)
- Work in 24/7 rotation shift to ensure maximum network uptime
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
- Updates tickets with resolution tasks performed
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
- Captures all required and relevant information for immediate resolution
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
- Communicates with other teams and clients for extending support
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record
- Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
- Works with automation teams for effort optimization and automating routine tasks
- Coaches Service Desk and L1 teams for technical and behavioural skills
- Establishes monitoring for client infrastructure
- Identifies problems and errors before they impact a client’s service
- Leads and manages all initial client escalation for operational issues
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests

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