Client Project Manager

2 days ago

Singapore Worldline Full time

**About Worldline**
- Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life - people like you.The Client Project Manager (CPM) is responsible for managing multiple client integration projects (e-commerce merchants) and their subsequent changes. Within the scope of a project, the CPM manages the scope assessment, requirements gathering, end-to-end supplier boarding and coordinates the deliveries of a dedicated team of experts in the areas of Credit and Risk, Technical Integration, Legal, Pricing and Compliance. Once a deal is confirmed, the CPM becomes the first point of contact for the client and for the Sales Manager.

The CPM provides support to clients in completing required KYC documentation required by Ingenico and its payment providers and performs operational tasks related to their project/change portfolio. The focus of the CPM is to ensure maximum client satisfaction and the shortest possible onboarding duration.

**Deliverables / Tasks**
The work environment is dynamic and very competitive. Payment products, compliance requirements and technology are rapidly evolving; the CPMs must keep up with industry trends.

The main responsibilities of the CPM are described below:

- Manages multiple projects/upsells, from deal confirmed to transaction processing stage
- Defines the scope of each integration based on client requirements/business model
- Forms a project team for each client onboarding/ coordinates the deliveries of the team
- Initiates/ leads progress report sessions with clients/sales/internal stakeholders
- Manages the internal/external communication related to projects under management
- Provides support to clients in compiling the KYC documentation
- Manages the client expectations during the onboarding process
- Manages the end-to-end supplier boarding for the merchants
- Effectively communicates/ reports on the status of projects to clients/ other stakeholders
- Defines and safeguards the integration timelines for each client
- Manages and build strong internal and external client relationships
- Challenges the “status quo” / drive improvement in the client on boarding areas

**Critical Competencies**
- Client focused, result oriented, quality and efficiency driven
- Commercial mind set, able to relate project delivery to revenue targets
- Internal/external stakeholder management capabilities: the power of persuasion
- Able to effectively cope with change

**Skills & Experience**
- Experience in managing customer relations (internal/external)
- Planning & Organizational skills: project management expertise is strongly desired
- Excellent communication and analytical skills
- Excellent command of English (written and spoken)
- Affinity with e-commerce /online payment industry is preferred
- Bachelor's degree in a related field: e.g. business economics, technology, etc

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