Assistant Manager, Guest Relations Fico

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You’ll be in-charge of:

- Handling all reservation enquiries through all our reservation portals looking after our guests. The role will be operational, and you will be required to be in-service. This involves assisting our guests during their time with us dining at the restaurant.
- Ensuring our guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant until they leave the restaurant.
- To be aware of regular guests of the restaurant, recognizing and welcoming them by name upon their return visits to the outlet.
- To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- To meet with guests upon their arrival, engage them in conversation so as to build a strong rapport between themselves and the restaurant.
- Takes ownership - effective in dealing with guests’ accidents, incidents, complaints and preferences.
- Manage the day-to-day administrative operations of the venue.
- Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
- A keen understanding of offerings within the group and concepts of other venues.
- Perform other tasks or projects as assigned.

Requirement:

- Someone that has worked in a large volume establishment for at least a year.
- Someone with good knowledge and understanding of reservation systems and all of its features.
- A problem solver who is able to identify problems and issues in a preemptive manner, and resolve them independently and creatively
- A conscientious and flexible communicator who can adapt your style to connect with a wide variety of people.
- An organized, efficient, and reliable professional who meets deadlines and has excellent accuracy and follow-through.

What to expect:

- Direct transport in to restaurant from Bedok MRT
- 5 day work week
- Join a dynamic, young and fun loving service team
- Excellent team culture and a defined career growth plan to develop yourself

We love people who:

- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning

**Benefits**:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.