Head of Programme

Reporting to Director of Program & Services

Supervises Social Service Centre Managers and Care & Support Manager

**Purpose of Job**:

- Lead the development and administration of Psychosocial services in a mission-driven and sustainable fashion in accordance with 365CPS’ organisation goals and values
- Manage stakeholders to ensure the success of programmes
- Ensure financial prudence in the implementation of programmes and services
- Champion ethical conduct and professional competency among staff

**Key responsibility areas**

Programme Management
- Define and monitor measurable program goals (both quantitative and qualitative outcomes) that are consistent with 365CPS’ strategic plan
- Ensure programme procedures and guidelines are followed in accordance with the highest quality standards of practice and the Code of Ethics
- Drive development and implementation of annual program work plans
- Lead the development of new programmes and services
- Lead the managers in analysing data derived from programme evaluation to determine if intended outcomes are achieved

Stakeholder Management
- Secure endorsement of new programmes from the Management team and Board
- Present a monthly report to the Director of Program & Services detailing the productivity of programmes and progress updates
- Lead the annual reporting to detail programme effectiveness and areas of improvement
- Escalate incidents to the Management team and Board where necessary
- Attend Board meetings as necessary to acquaint Board members with the programmes and the needs of the community
- Supervise 365CPS’ collaboration with external parties

Financial Management
- Track monthly financial reports to ensure that programmes meet both programme and organisation fiscal goals
- Submit monthly reports that include an analysis of programme and fiscal data to the Management team
- Devise solutions to address deviations from the original budget

Staff Development and Supervision:

- Ensure effective utilisation of staff resourcing/ volunteers to achieve an efficient service delivery system
- Facilitate programme services meetings and a staff dialogue addressing matters and concerns
- Recommend or conduct on the job training for staff
- Set performance expectations of supervisees
- Conduct bi-yearly performance appraisal of supervisees
- Identify staff professional development needs
- Ensure that supervision provides the highest degree of professionalism, autonomy, quality of service
- Participate in recruitment activities

**Requirements**:

- Minimum 5 years of relevant work experience Social Service Sector with programme management
- Bachelor’s Degree in Social Work or Counselling

**Competencies**

Attuned to Clients’ Interest
- Develop a deep understanding of the client’s needs to get to the root cause that the client does not know or could not articulate
- Look after the long term interest of clients/ groups, and address underlying needs through identifying service gaps and sourcing solutions that may be ambiguous

Build Collaborative Networks
- Establish a network with key influencers to enhance the resource pool of expertise
- Leverage on resources/ support from key influencers and partners to deliver and enhance social service outcomes

Coach for Performance
- Give specific feedback for development purposes
- Provide individualised suggestions for improvement
- Allocate resources for development initiatives

Lead Teams
- Create conditions to enable the team to perform at its best, and take action to improve team effectiveness/ morale
- Promote best-practice standards in the delivery of programmes/ services

Drives Results
- Ensure team feels accountable for team results and achieves high levels of effectiveness
- Undertake appropriate actions when faced with substandard performance
- Removing barriers that could prevent the team from delivering results

Evaluate and Energise Self
- Contribute to life-long learning and development of self and others
- Controlled emotional involvement in highly volatile and challenging situations and retain objectivity

Model Integrity
- Take responsibility and act on values for the good of the client, even when it is hard to do so (e.g. action may damage trusted relationship)
- Actively monitor adherence of interventions plans and standards