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Head of Services
3 weeks ago
The jobholder reports directly to the VP Customer Support and Services in ATR Eastern Support, and functionally to both the Head of Spares & Material Operations and the Head of GMA & Repair Services based at ATR Headquarter.
The Head of Services is accountable of the spares support, the repair/standard exchange contracts administration, and the repair activity. The role leads multiple teams to secure customer satisfaction, contract performance, and continuous improvement across material supply and repair activities, while driving commercial effectiveness and strategic development in the Asia-Pacific region.
The jobholder will also have to maintain a strong relationship with major ATR OEMs local offices, and she/he will have to handle any escalation from ATR customers of the region.
**KEY RESPONSIBILITIES**
- Manage a team of 12-15 people; oversee their skills and career development.
- Negotiate commercial disputes and support warranty claim processes.
- Handle customers escalations to top management (related to material and maintenance contracts)
- Maintain a strong relationship with major ATR OEMs local offices
- Support the commercial team
Customer Material Support
- Define and maintain an efficient spares support organization aligned with workload and evolving market needs.
- Rely closely with central Operations Control Centre for critical parts allocation and drive decisions
- Support customer support and service sales directors with material strategies and customer communication.
GMA & Repair Services
- Repair and standard exchange contracts administration (GMA and SPOT contracts).
- Guarantee delivery and profitability of the contracts in force: closely monitor the NFF, CID, Exclusions and propose action plans to keep it under control
- Lead and manage the repair suppliers (MROs, logistics, transport) to ensure service performance and efficiency.
- Oversee the repair process for ATR parts, including main elements like landing gear and propellers subassemblies.Manage a team of 12-15 people; oversee their skills and career development.
**EXPERIENCE & QUALIFICATIONS**
- Graduate in Aeronautical Engineering, Supply Chain Management, or Engineering/Industrial Engineering.
- Minimum of 15 years’ experience in aviation material supply chain and/or aircraft maintenance planning.
- Demonstrated leadership in managing customer and supplier relationships.
- Proven negotiation and presentation skills.
- Experience in an airline is very welcomed.
