Customer Relations Supervisor

1 day ago


Singapore SEARCH INDEX PTE. LTD. Full time

Call Centre / Hospitality Exp
- Supervisory / Team Lead Exp
- Call Centre KPI Reporting Exp
- Office Hour / 5 Days / Able to work on Weekends
- Inbound Call

**Responsibilities**:

- Supervise and manage a team of call centre officers
- Provide mentorship and counselling
- Manage the tabulation of staffs’ shift allowance and OT claims
- Handle escalation calls, investigate and follow up on customers’ complaints and feedbacks
- Prepare call centre KPI reporting
- Assist to prepare and update training materials and manuals
- Assist to monitor on service recovery issues and update on any unusual service recovery issues
- Other ad-hoc duties as assigned

**Requirements**:

- Possess at least 1 year of Call Centre experience in supervisory capacity
- Experienced in Call Centre KPI reporting
- Proficient in MS Office
- Self-motivated and customer service oriented
- Able to work independently with mínimal supervision
- Good communications and interpersonal skills
- Able to work on weekend

Other Information:

- Working Hour: 5 Days, Office Hour (Able to work on weekend)
- Location: CBD
- Salary: Up to $3600/mth + AWS + VB
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076



  • Singapore Shangri-La Group Full time

    Join to apply for the Guest Relations Supervisor role at Shangri-La Group . Shangri-La Rasa Sentosa, Singapore At Shangri-La Group, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to...


  • Singapore GMP Group Full time

    Responsibility- Understand customer’s needs and provide effective response- - Attending to card issues, fees claims, enquiries, Perform out bound, etc.- - Ensure proper recording of conversation with customer in the call centre system- - Other ad hoc duties as assigned by Team Leaders or Supervisors- Requirements- Minimum O level- - Experience in call...


  • Singapore KASZON PTE LTD Full time

    Planning and coordinating PR programme for the project - Handle enquiries and feedback pertaining to the project - Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities - Build and maintain strong relationships with customers,...

  • Account Executive

    5 days ago


    Singapore OMNICOM PUBLIC RELATIONS GROUP PTE. LTD. Full time

    Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, marketing to women, fashion, global health strategy and corporate social responsibility. It encompasses more than 6,000 public relations professionals in more than 330 offices...


  • Singapore Catalyst Talent Strategy Consulting Full time

    **The Company** You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class. **Scope of Position**: **Responsibilities** - Understand customers needs and provide quick, accurate and...

  • Customer Relations

    3 days ago


    Singapore ASE EDUCATION GROUP PTE. LTD. Full time

    **Roles & Responsibilities** - Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience. - Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth. - To develop, manage and maintain...


  • Singapore PERSOLKELLY SINGAPORE PTE LTD Full time

    Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and redemptions - Manage customer feedbacks - Assist in planning the duty roster and supervising the customer service officers. **Responsibilities**: - Responsible for daily operations of the information counter, attend to...


  • Singapore CHINA CONSTRUCTION REALTY CO. PTE. LTD. Full time

    Job Description: Planning and coordinating Public Relation programme for the project Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities Dealing with requests and...


  • Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full time

    Work location: Singapore, Tai Seng Overview We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g.,...


  • Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full time

    Work location : Singapore, Tai Seng Overview: We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g.,...