Senior Claim Analyst, Non- Marine

Time Type: Full time

Worker Type: Employee

The opportunity
We are seeking a highly experienced and detail-oriented Senior Motor Claims Handler to join our dynamic claims team. This role involves managing complex and high-value motor insurance claims from notification to settlement, while also overseeing the performance of external service providers. You will play a key role in ensuring claims are handled efficiently, fairly, and in line with company standards.

**Your new role**:
Claims Management:

- Manage end-to-end handling of complex, high-value, or disputed motor claims
- Investigate claims thoroughly, liaising with policyholders, third parties, repairers, loss adjusters, investigators, and legal representatives
- Assess liability, quantum, and policy coverage in accordance with internal guidelines and regulatory requirements
- Negotiate settlements to achieve fair outcomes for both the company and customers

Record Keeping:

- Maintain accurate and timely records in the claims management system
- Identify and escalate potential fraud cases to the Fraud, Waste and Abuse (FWA) team
- Ensure compliance with all relevant legislation, industry regulations, and internal policies
- Collaborate with procurement and vendor management teams to ensure service level agreements (SLAs) are met and continuously improved

Performance Reviews:

- Conduct regular performance reviews of panel service providers, including:

- Repairers - evaluating quality of repairs, turnaround time, and cost efficiency
- Surveyors - assessing accuracy and timeliness of vehicle assessments
- Investigators - reviewing thoroughness, objectivity, and compliance with investigative protocols

Process Improvement:

- Contribute to process improvement initiatives and support the implementation of new technologies and workflows
- Collaborate with procurement and vendor management teams to ensure service level agreements (SLAs) are met and continuously improved
- Maintain accurate and timely records in the claims management system
- Identify and escalate potential fraud cases to the Fraud, Waste and Abuse (FWA) team

**About you**:

- Education in Insurance, Business Administration, Law, or a related field
- Motor claims experience is a must
- Experience dealing with customers, Investigators, vendors and Investigators
- Knowledge of local compliance with all relevant legislation, industry regulations, and internal policies.

**About QBE**:
What if you could have a positive impact - at work and in the world?

At QBE, we’re enabling a more resilient future - for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

**Benefits**:
Excited to share our comprehensive benefits package at QBE

Flex and hybrid working options

Work from home policy ‍‍

Paternity leaves matching with maternity leave ‍
- ️ Well-being programs

Pensions

Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth **#EmployeeBenefits**#WorkLifeBalance**#CareerDevelopment**

Join us now, so you can be part of our success - and we can be part of yours.

Your career at QBE — Let’s make it happen.

**Skills**:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation i