Senior Program Manager

We are currently looking for a Singapore based Program Manager to work in the Global Accounts Retailer Delivery team. The Program Manager is responsible for achieving outstanding client satisfaction, revenue and quality standards for their client engagements.

**Requirements**:
**Objectives of this Role**:

- Strategize, implement, and maintain program initiatives that adhere to our clients objectives
- Develop program assessment indicators for evaluation and improvement
- Maintain standards of client satisfaction, delivery quality, and performance
- Oversee multiple projects, ensuring program goals are reached
- Creating and managing long-term goals
- Developing, managing budget and operating plan for the program.
- Implementing and managing changes and interventions to ensure project goals are achieved
- Establish and maintain communication strategy, with stakeholders to ensure, transparent, clear and meaningful communication
- Producing accurate and timely reporting of program status throughout its life cycle
- Analysing and mitigating program risks.

**Overall responsibility**:

- Work closely with client, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
- Identify key requirements needed from our clients and their objectives
- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
- Work with other program/project managers to identify risks and opportunities across multiple projects within the department
- Analyse, evaluate, and overcome program risks, and produce program reports for management and stakeholders
- Ensure adherence to overall governance and KPIs, driving the team to deliver a first class client experience

**Core Competencies**:

- Client focussed
- Highly motivated and results outcome driven
- Holistic client experience awareness
- Personable with a let’s-make-it-happen approach
- Suburb planning and organising skills
- Organisational sensitivity
- Communication skills
- Easily adapt to different working cultures
- Assertiveness
- Persuasiveness

**Skills and Experience**:

- Ownership & responsibility
- Quality focus
- Robust problem-solving ability
- Self-motivated and driven to achieve professional success in a consulting environment
- Ability to manage workload and time according to deadlines set
- Experience in an advanced (senior) Project/Program management role
- Exceptional leadership, time management, facilitation, and organisational skills
- Outstanding working knowledge of change management principles and performance evaluation processes
- Ability to build and maintain customer relationships including responsibility for commercial activity.
- Proven track record of delivery complex ERP, and ideally retail based projects/programs
- Ability to communicate at all levels of an organisation including C level, using adjusted language/words
- Ability to deliver complex scenarios in a clear, concise and relatable manner
- Easily adapt to different working cultures
- Assertiveness
- Persuasiveness
- Strong presentation skills
- Excellent written English and oral communication skills

**Benefits**

With colleagues and customers all over the world, we’ve created a highly dynamic and international work atmosphere. The business that we are in is constantly evolving and because of this, there is always an opportunity to further your professional

and personal growth.

As a K3 employee, you can count on:

- An attractive salary
- An ambitious and international working atmosphere
- Appealing secondary benefits
- Being part of a growing, innovative and ambitious organisation with a wide array of potential future career opportunities

At K3, we pride ourselves on offering equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, maternity/pregnancy status, sexual orientation, gender identity, disability, religious or political belief.