Technical Support Engineer

4 days ago

Singapore INGENIOUS TECH PTE. LTD. Full time

**Location**:Corporation Road, Singapore (Rotational WFH basis)

**SUMMARY/SCOPE OF POSITION**:

- Provide support remotely for server and storage equipment located at customer sites.
- This position works extensively in the server environment.
- This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

**JOB SCOPES**:

- Focus heavily on our Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
- Supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
- Supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.
- Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the our representative or customer when the problem is solved.
- Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform our personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.

**JOB REQUIREMENTS**:

- 2+ Years' relevant experience.
- Experience with multiple types of server and storage hardware, such as Discrete servers., Blade servers, Storage Area Networks.
- Experience with Active Directory tools and utilities, such as VMWare management console.
- Understanding of EMC SAN Storage hardware.
- Familiarity with network and SAN switching technologies.
- Good English reading, writing and verbal communication skills.
- Able to work in a shift and rotating among the teams.

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