Technical Support Engineer

10 hours ago

Singapore CardioScan Full time

**Reporting to**: CEO, CardioScan Asia

**Location**: Singapore

**Employment type**: Full-time

**Salary**: SGD $2500 to $3500 per month, plus health cover

**About Us**

CardioScan is a health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia.

We deploy cardiac equipment into the field, collect heart data and provide analysis to our customers through our innovative cloud-based software, Beatbox. What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need.

We are continuing to enhance our business with thought leaders and knowledge specialists that will support our next stage of rapid growth in the Asia region.

It’s an exciting time to join us.

**The Opportunity**

We are looking to hire a skilled Technical Support Engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

To ensure success as a Technical Support Engineer, you should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently. Ultimately, a top-class technical support engineer provides valuable IT assistance and support while maintaining strong customer relations.

**Key Responsibilities**
- Responding to technical support tickets
- Contacting clients to find out the nature of the technical or IT issue
- Linking to clients' computers via remote access
- Traveling to clients' office or server location
- Installing new hardware, software, and networking systems
- Diagnosing and troubleshooting hardware, networking, and software issues
- Proposing simple and effective solutions
- Providing basic hard and software training
- Maintaining good client relations
- Completing job reports.

**About You**
- Diploma/Bachelor’s degree in computer science or information technology
- Some work experience as a technical support engineer or desktop support engineer
- In-depth knowledge of hardware and networking systems
- Knowledge of remote access systems such as TeamViewer
- Ability to troubleshoot complex software and hardware issues
- Excellent communication skills
- Critical thinker
- Good interpersonal skills
- Ability to work well with management and staff of all experience levels and backgrounds
- Self-motivated and a willingness to learn
- Positive ‘Can Do’ attitude and proactive team player
- Alignment with CardioScan’s core values and expected behaviours.

**Why work with us?**

Hearts are at the core of everything we do. Working with us provides an opportunity to be part of a fantastic team, in a supportive working environment, exposure to exciting emerging technologies. and focus on learning and development. It’s an exciting time to join our business and as it grows, so do the opportunities for personal and professional growth.

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