Production Support System Analyst
1 day ago
Client Description:
Job Description:
**Position: Production Support System Analyst**
**Employment Type: 1-year Agency Contract (Highly Renewable)**
**Location: Changi Business Park**
**Key Contact**:
- Production support team member,
- Development team member,
- Infrastructure team member,
- Project Manager, Delivery Manager,
- Business Units and Operational team members
**Job Objectives**
- Capable of running small initiatives with peers and production managers
- Demonstrated continuous Improvement achievements.
- To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
- Being a coordinator to different team including Problem Resolution and Incident Management.
**Responsibilities**
- Responsible for day-to-day production incident support and inquiry from business users, operational users and customers via Contact Centre
- Able to handle incident and problem in 24-hour roster basis
- Capable to perform analysis on production incidents for demand deduction
- Good in handling problem and able to have resolution in timely manner
- Create and modify procedures to solve problems considering technical capacity and limitations.
- Coordinate Problem and Change to production systems
Job Requirements:
**Must have:
- **
- Bachelor’s degree in computer science/engineering or equivalent
- Have strong coordination skills
- Good knowledge of programming skills in UNIX Shell Scripting & Java/SQL
- Minimum 3 years of working experience with CI/CD tools
- Minimum 1 years of working experience with DevOps or Scrum
- Minimum 1 years of working experience with log management tool like Splunk, ELK, BMC, Geneos etc
- Basic knowledge or concept of Cloud, Container, Micro services
- Hands on experience in Job Scheduling tool, Control-M and technically proficient.
- Experience in IT industry for any platform
- Having good knowledge in domain of Retail Banking & Cards
- Requires superior analytics and problem-solving skills.
- Experience in system architecture and design
- Ability to work in a fast-paced, team-oriented environment.
- A strong & assertive communicator in English speaking & writing
**Good to have:
- **
- ITIL (Information Technology Infrastructure Library) Foundation Certificate
- Broad knowledge of hardware, software and programming
**Essential Technical Skills:
- **
If you are interested in the role above please get in touch directly with Stefan Olsem for further discussion or Click APPLY NOW Below.
Job Reference number 4629
Data provided is for recruitment purposes only.
Tangspac Consulting Pte Ltd
03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432
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