Collections Analyst

1 week ago

Singapore Salesforce Full time

Job Category

Finance

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Job Description**:
This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.

**Responsibilities**:

- Diligent and strategic follow up of collections
- Effective monitoring of key customers and activities
- Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
- Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
- Keeps accurate and detailed records of inquiries and all customer comments
- Communicates and coordinates with internal departments
- Promotes customer loyalty - makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
- Suggests improvements to management team

**Required Skills**:

- Good customer relationship skills to manage a variety of customer interations
- Demonstrated initiative
- Ability to work independently
- Excellent communication (written and verbal) skills
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
- Thrives in a team environment
- Able to use Microsoft suite of tools effectively
- AR collection experience is a plus

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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