Associate, International Assigment

5 days ago

Raffles Quay, Singapore Graebel Companies Inc. Full time

**Principal Responsibilities**:

- Serves as the single point of accountability for assignees. Consults with the assignee on their policy, identifies customer’s service requirements/needs and defines procedures to set a clear expectation of service levels and ensure assignee satisfaction.
- Initiates and coordinates authorized services on behalf of the assignee. Tracks initiations to ensure that the proper services are being provided on time and in accordance with the policy and assignees’ needs.
- Maintains communication with assignees to ensure their satisfaction. Escalates any matters that could potentially result in assignee/Client dissatisfaction. Promotes a positive service reputation and promotes utilization of future Graebel services.
- Ensures all actions and data relating to the assignee are up to date and accurate in web based relocation management system.
- Serves as a liaison between internal Supplier Management and suppliers. Maintains positive relationships with service providers. Gives feedback to supplier management on providers and quality of delivery. Escalates potential supplier failures and ensures that supplier management takes necessary actions to limit exposure to the assignee/Client.
- Performs other related essential duties as assigned or requested.

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