Senior Software Engineer, Engineering Productivity

Zendesk is looking for a Senior Software Engineer to join our Global Engineering Productivity team in Singapore. The Engineering Productivity team's vision is to provide_ _a technical ecosystem along with appropriate standards and policies, such that all engineering teams at Zendesk can create, build, test, and release software with optimal speed, quality, reliability, scalability, insight, and security. You will be working with a group of highly skilled engineers to develop and enhance our tooling to support productivity.

Zendesk engineers work on complex systems and need the right tools and test infrastructure to deliver high quality code to production. Test Frameworks and their usability play a critical role in the delivery pipeline. You will be involved in architecting, implementing and configuring test frameworks within a substantial infrastructure containing a large number of services to ensure that all developers can test easily, consistently and reliably. This is an excellent opportunity to have a large impact on an entire engineering organization.

What you’ll be doing
- Drive, innovate and embed test practices across Zendesk.
- Collaborate with remote offices on complex technical problems.
- Contribute to engineering efforts from design to implementation, solving complex technical challenges around developer and engineering productivity and velocity.
- Design, code, review, test and implement solutions to improve the productivity of engineering teams.
- Actively engage in the continuous improvement of Engineering productivity practice with a focus on speed, quality, and innovation.
- Cultivate collaboration between the Engineering Productivity teams and other engineering teams.
- Work as part of a self-directed team where you determine your tasks in coordination with co-workers, rather than waiting for work to be assigned to you.
- Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.

What you bring to the role

Required
- Excellent verbal and written communication skills, and interpersonal skills.
- Proven problem-solving skills in a dynamic, collaborative and agile work environment.
- Experience with Agile methodologies.
- Full-stack development experience from storage/DB through to the frontend web UI.
- Experience with one or more general-purpose programming languages including but not limited to: Ruby, Java, Python, JavaScript.
- Ability to transform visions & roadmaps into reality.
- Tactics and strategies for building engineering productivity tools for highly technical users in a large multi-product SaaS organization.
- Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).
- Ability to collaborate with remote teams.

Preferred
- Have actively worked on building CI/CD frameworks.
- Extensive experience with Build and deployment tools such as Jenkins, Github and Spinnaker etc.
- Significant experience in Golang, Python, Ruby, JavaScript.

Tech Stack
- Docker, Kubernates
- Go, JavaScript (Node.js and React), Ruby
- Redis, Mysql, AWS Aurora
- Jenkins, GitHub Actions, Spinnaker

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

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