Senior Support Engineer for Governance in Apac

Overview:
One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

**Responsibilities**:
Our engineers work as part of a Global team to provide a high standard of technical support to customers on the Identity Manager Solution. Your stellar customer service and handling skills and the ability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on a Windows platform is required.

As a Senior One Identity Management Support Engineer you will gain exposure to some or all of the following technologies:

- Operating Systems: Windows Server
- Databases: Microsoft SQL Server
- Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
- Networking: DNS, HTTP, SMTP
- Web: IIS, ASP.NET, Angular
- Virtualization: ESX, VMWare Workstation, Docker, Hyper-V
- Languages: C#.NET, Powershell, VB.NET
- Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)

**Additional Key Responsibilities, but not limited to**
- Manage Service Requests and any ongoing Escalations
- Collaborate with the other members of the Global Support Team
- Invest in the Knowledge Centered Methodology (KCS) and contribute to the Support Portal
- Participate in activities relating to product improvement and demand reduction
- Provide a high quality service delivery experience to the internal and external stakeholder

Qualifications:
**Key responsibilities also include**:

- 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
- 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
- Be able to work under pressure with calmness and composure
- Work independently and also in a team, with strong troubleshooting and diagnostic skills to find a resolution.
- Experience with VB.NET or experience in another object-oriented and event driven programming language and the willingness to learn VB.NET
- Prior experience of working on Microsoft SQL Server/Scripting
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
- Willingness to pick up new knowledge and general concepts of the technology used in and associated with One Identity products
- Awareness of Change Control Process

**Desirable Requirements**
- Familiarity with debugging tools/techniques (e.g. WebEx/GoToMeeting)
- Knowledge and experience with Object Oriented Programming
- Knowledge of Transact SQL (T-SQL) or PL/SQL scripting
- Knowledge of database design (entity-relationship model, normalization)
- Working knowledge of LDAP, Understanding of Schema and Kerberos
- Experience with Internet Information Services for Windows
- Knowledge of VBScript, PowerShell, C#
- Knowledge of SQL Server Scripting, Triggers and Stored Procedures.
- Ability to work flexible hours
- Additional language skills (especially German) - desirable but not essential
- Technical Writing Skills

**Why work with us?**
- Life at One Identity means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

**One Identity Management**

As a Support Engineer, you will be supporting European/Global customers for Identity Manager and Data Governance Edition

**Additional Information**

**Case Studies & Customer Stories