Desktop Engineer Iii
6 days ago
**Description**
**Principal Accountabilities**:
Handle helpdesk calls effectively will be part of customer support group phone queue.
Should be able to troubleshoot PC hardware and peripheral devices independently
IT asset inventory management and IT audits, IT asset disposals
Good understanding of Networking concepts such as ethernet, TCP/IP, DNS, DHCP. Basic understanding of routers, switches, structured cabling, data center environments.
Basic understanding of cloud technologies such as O365, Google Workspace etc.
Basic understanding of Audio Video equipment and technologies such as Cisco Telepresence (Tandbergs), Cisco Webex, MS Teams etc.
Basic understanding of SCCM deployments, mobile device management
Basic knowledge of data centers - such as structured cabling, racking and stacking, patching etc.
Should be able to drive IT audits effectively and manage IT inventory and asset tracking
Plan procurement needs for PC hardware and share inputs as and when needed
Should contribute to internal knowledge base by documenting known issues and help the team resolve issues quicker
Should provide project management for hardware projects including department moves and hardware refreshes.
Should be able to provide assistance for technical projects and more technically intensive incidents.
Serves in process of procedural documentation.
**Skills & Software Requirements**:
Advanced knowledge of Windows OS, knowledge of Mac preferable.
Advanced knowledge of PC hardware and peripherals and in-depth troubleshooting experience on these areas
Basic understanding of networking concepts - TCP/IP, DNS, DHCP, Routers, switches etc.
Basic knowledge of AV equipment and technologies such as Cisco Telepresence, Webex, MS Teams etc.
Basic understanding of cloud technologies such as O365, Google Workspace, GCP etc.
Good knowledge of Print servers, file servers and Active Directory and remote desktop services
Good understanding of Citrix VDI - Xen desktop and XenApp
Excellent communication skill, (both written and verbal) is mandatory
Should carry a customer focused attitude and demonstrate high accountability and ownership
Should be a strong team player and effective collaborator.
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