Senior Employee Relations Partner

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior ER Partner is a key partner to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team. The ER Partner provides advice and counsel to employees, managers, leaders, and HRBPs related to performance management challenges, interpersonal conflict, conduct issues, and various other employee relations matters as needed. The ER Partner supports the completion of investigations and grievance processes, ensuring they are conducted in a thorough, neutral, and timely manner, and partnering with Global Employment Law as necessary and/or appropriate. The ER Partner identifies broader employee relations issues across the enterprise, partnering cross-functionally with COE’s to recommend, implement, and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach.

**What You Get To Do**
- Bring our People Pact to life as you support the delivery of Employee Relations programs to an audience of managers and employees; serve as a first point of contact for managers regarding performance concerns, conflict management, and other Employee Relations matters; maintain and update internal Employee Relations Case Management (ERCM) tracker.
- Advise and counsel managers and HR partners on the enterprise performance philosophy; serve as an initial point of contact for managers regarding performance concerns; provide resources and training materials to help inform managers and employees and provide guidance on best practices; coach and train managers on how to thoroughly and meaningfully documenting feedback conversations.
- Act as a key thought partner to HRBPs around employee interpersonal challenges, conduct issues, leadership concerns, etc. in their respective organizations; provide feedback, advice and support to employees, managers, and leaders across the enterprise regarding interpersonal conflict, conduct concerns/issues, leadership style concerns, and other various employee relations matters.
- Conduct low
- to moderate-complexity investigations, grievance processes, and disciplinary processes, ensuring that all appropriate documentation is created and maintained, and providing actionable recommendations and insights back to the enterprise as appropriate.
- Play a key role in administering and maintaining internal ERCM; create cases and provide thorough and accurate notes on case details; regularly update status and details of cases; conduct audits to ensure global data is being entered and maintained in accordance with internal SOPs; conduct data cleansing when needed; compile and analyze reports for stakeholders.
- Implement, effectuate, and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
- Support the development and expansion of training materials that will enable a growing audience of both managers and employees; collaborate with cross-functional partners to identify areas in which additional enablement materials are needed; contribute to the creation of content geared toward improving the employee experience and continuing to maintain ServiceNow’s outstanding workplace culture.
- Partner with Global Employment Law team to provide HR policy, process and program coaching to employees and managers, when appropriate; become an expert in local and regional legislation and policy interpretation to help ensure compliance.
- Play an active role in standardizing processes for the Employee Relations team by utilizing ServiceNow platform and exploring Gen AI capabilities; demonstrate innovative mindset to identify and support development of future process improvements; support the creation and documentation of Employee Relations processes and procedures.
- Act as a culture champion, regionally and globally, working with HR partners and business stakeholders to drive high-levels of engagement.
- Complete various projects such as reporting and tasks as required with cross-functional HR / Partner teams, working on projects/programs.

**Who You Are**
- You have a demonstrated ability to provide feedback and coaching to employees and leaders at every level, leading with empathy but also helping others to reflect and grow in response to workplace challenges; you are able to influence