Software Support Executive

3 days ago


Singapore INTERLOCK CYBER SOLUTIONS PTE. LTD. Full time

Assist in software project implementation, including supporting integration to customer system, and customers networks.
- Collaborate in setting up the machine, configuring software,
- Performing Software user Training for customer and internal staff, Software Go live support
- Document IT projects comprehensively, outlining processes, configurations, and outcomes.
- Conduct site visits to assess requirements, troubleshoot issues, and gather insights for improvement.
- Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
- Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
- Prepare detailed IT service reports for accurate tracking and analysis.

**Qualifications**:

- Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
- A minimum of 3 years experience in a similar position..
- Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
- Effective communication skills to liaise with team members, customers, and vendors.



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