Relationship Management Team Lead

OANDA is a global leader in online multi-asset trading services, currency data, corporate payments, and FX services.

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award-winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player.

**Join us and**:

- Work on an award-winning platform that processes billions of dollars every day.
- Boost up your career in FinTech industry, in company with 25+ years of market leadership.
- Have a key role in a high growth Singapore market.
- Contribute innovative ideas and be on a team that's responsible for company-wide top priority projects.
- Improve yourself and learn about FX and CFDs from the industries best.
- Give yourself an opportunity to work with attractive commission system.

**How we work?**

Our global Relationship Management Team consists of 21 colleagues who work from US & Canada, UK, Poland and Singapore.

We work in a hybrid model - we'd love to meet you in the office from time to time with respect to your own commitments.

As a Relationship Management Team Lead, your role will be to manage our 3 person team from Singapore but you will be not only responsible for managing the team's performance but also for driving business growth, Client retention, Client satisfaction, new business/referrals and adhering to regulatory requirements. This role will report directly to the Head of APAC and Emerging Markets.

**By the end of the first three months you will learn how to**:

- Help drive and evolve the strategic direction of the Singapore Relationship Management function with the objective of increasing Premium Client engagement, Client retention and growth.
- Working closely with Head of APAC & Emerging Markets, Events & Marketing Manager and Sales & Account Managers to support with key OAP growth initiatives across marketing, product, operations, events and other strategic focus points.
- Strategize and take into consideration industry trends, regulatory environments, Client feedback, revenue opportunity and competitive analysis.
- Bring new ideas and work closely with marketing to steer and help execute the company's marketing activities and promotional campaigns for premium client acquisition and retention.
- Identify opportunities to leverage technology and streamline internal and external processes to enhance efficiency and client experience. This may involve implementing new software or tools, automating manual tasks, building reports and driving process improvements within the team.
- Achieve quarterly business goals and team targets; monitor the team's performance and track key performance indicators (KPIs).
- Coach, motivate conduct call reviews, identify training needs and plan training sessions.

**Requirements**:

- Previous experience of related people management positions within Relationship Management, Client Experience, Sales and Business Development areas.
- Fluent English.
- 1B CMFAS qualification.
- Previous experience in FX, CFD industry or passionate about financial markets will be a plus.
- Working experience of Salesforce would be an asset.
- Independent, self-directed, and not afraid to make decisions to develop, execute and deliver on an assigned strategy.
- Positive attitude, flexible nature, a person who would thrive in a fast-paced, constantly changing environment.
- Keen business sense, with the ability to find creative business-oriented solutions to problems.
- Singaporeans and PRs are preferred.

Learn more about our culture here

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