
E-commerce Fulfilment Specialist
2 days ago
Roles & Responsibilities
- Processing online orders including delivery & logistics arrangement
- Follow up on customer enquiries with their orders
- Source and onboard suitable vendors to our e-store
- Managing and ensuring e-store listing are kept updated
- Monitoring stock levels
- Drive e-commerce growth with campaign & strategic marketing
- Develop and research insights on consumer demands, market trends and perform targeted marketing with internal marketing team
- Manual invoicing
- Other Ad-hoc tasks required by management
- Reporting & analysis of weekly sales numbers
**Requirements**:
- Higher NITEC, Diploma or Degree
- 1 - 2 years of relevant experience in e-commerce work
- Strong in basic excel functionality (e.g. Pivot Table)
- Good understanding on e-commerce operation
- Possess good written and oral communication skills with excellent customer service skills
- Excellent problem solving skills
- Individual must be familiar with data driven, e-commerce sales model
- Experience in SPREE, HUBSPOT would be beneficial
- Some copywriting skills will be beneficial
- Applicants with BCP or PGI certs will be beneficial
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