Warehouse E-commerce Fulfillment Officer

**job Scope**:
As a Warehouse cum E-commerce Fulfillment Officer, your role will encompass a variety of tasks aimed at ensuring efficient warehouse operations and seamless e-commerce order fulfillment. You will play a critical role in maintaining accurate inventory levels, processing orders, and ensuring timely delivery to customers. Your responsibilities will span both physical warehouse management and online order processing, requiring a combination of organizational, logístical, and technical skills.

**Warehouse Management**:

- **Inventory Control**:Monitor and manage inventory levels to prevent stockouts and overstock situations. Regularly update inventory records and systems to reflect accurate stock quantities.
- **Receiving and Inspection**:Oversee the receiving process for incoming shipments. Inspect and verify the quality and quantity of items received, resolving discrepancies as needed.
- **Storage and Organization**:Ensure proper storage and organization of products within the warehouse. Implement effective labeling and categorization systems for easy retrieval.
- **Stock Rotation**:Implement a first-in, first-out (FIFO) system to minimize product expiration and obsolescence. Rotate stock as needed to maintain freshness.
- **Maintenance**:Maintain a clean, organized, and safe warehouse environment. Address any maintenance or safety concerns promptly.

**E-commerce Order Fulfillment**:

- **Order Processing**:Process incoming e-commerce orders accurately and promptly. Pick products from the warehouse shelves according to order specifications.
- **Packing**:Carefully pack products for shipment, ensuring that they are well-protected and presented neatly. Select appropriate packaging materials based on the nature of the products.
- **Quality Check**:Perform quality checks on products before they are packaged, ensuring they meet the defined quality standards.
- **Documentation**:Generate shipping labels, packing slips, and other necessary documentation for each order. Ensure that all required information is accurate and complete.
- **Shipping Coordination**:Coordinate with shipping carriers to schedule pickups and deliveries. Monitor shipments to ensure they are on track and resolve any delivery issues that may arise.

**E-commerce Platform Management**:

- **Online Inventory Update**:Regularly update the e-commerce platform with accurate product availability information to prevent customers from ordering out-of-stock items.
- **Order Tracking**:Update order status and tracking information on the e-commerce platform to keep customers informed about the progress of their orders.
- **Customer Communication**:Respond to customer inquiries related to order status, shipping, and product availability. Provide excellent customer service to address any concerns or questions.

**Reporting**:

- **Inventory Reports**:Generate and analyze inventory reports to identify trends, slow-moving items, and opportunities for improvement in inventory management.
- **Fulfillment Metrics**:Track key performance indicators (KPIs) related to order processing, shipping accuracy, and delivery times. Identify areas for enhancement and implement solutions.

**Cross-functional Collaboration**:
Collaborate with other departments such as Customer Service, Sales, and Logistics to ensure seamless communication and alignment of operations.

**Requirements**:

- High school diploma or equivalent; additional qualifications in logistics or supply chain management are a plus.
- Proven experience in warehouse management and e-commerce order fulfillment.
- Familiarity with inventory management software and e-commerce platforms.
- Strong organizational skills and attention to detail.
- Excellent communication and teamwork abilities.
- Ability to work in a fast-paced environment and manage priorities effectively.

In this role, your contributions will directly impact customer satisfaction, operational efficiency, and the overall success of the e-commerce business. Your attention to detail, organization, and dedication to providing exceptional service will be pivotal in ensuring a positive customer experience from order placement to delivery.