Customer Service Clerk

2 weeks ago

Singapore SIN GEE HUAT RECYCLING PTE. LTD. Full time

**Our Core Values**:
**B.E.S.T**:

- Striving to make things **B**etter, **E**asier, **S**peedier, and **T**rim
**Growth Mindset**:

- Always evolving and learning for growth
**Respectful & Courteous**:

- Treating all with dignity and kindness
**Shared Responsibility**- Working together for a collective goal

**What will you be doing?**
- Assist new customers at the counters and provide information about the services and answer inquiries.
- Answer reception phone calls.
- Tally operations weighing details with the weighbridge details.
- Retrieve or create customer details via the system to create a payment voucher.
- Verify the accuracy of payment details.
- Initiate/verify authentication approval for payment.
- Handle customer issues and feedback to the management for improvement.
- Maintain accurate records of all transactions in both digital and physical formats.
- Regularly update and maintain customer and transaction records to ensure accuracy and reliability of information.
- Maintain clear and effective communication with the operations team, drivers, and management for smooth operations.
- Provide general administrative support for office consumable
- Provide administrative support to operations and fleets.

**What we are looking for**
- Saturday and Sunday compulsory workday. Off on weekdays
- Strong attention to details and accuracy in data entry
- Ability to work independently and as part of a team

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