Global Services Analyst

3 days ago

Central Business District, Singapore Toku Pte Ltd Full time

**Global Services Analyst
Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from.

Toku is currently getting into a scale-up mode. We want to continue creating momentum for our products in the APAC regions and helping customers with their communications needs. As we build the Global Services foundation, we are looking for a Global Services Analyst who can help with leading the geographic expansion of Toku’s communications network. Want to be part of our journey?

**What would you be doing?**

You will report to our Head of Global Services. You will be responsible for supporting the department’s control and communications attributes of the Toku services and support creating the packaging of services in accordance with regulatory/network/platform attributes. If making an impact every day is important to you, and you enjoy tackling new challenges, you will love working at Toku. High-performing individuals will be expected and encouraged to take on leadership and management roles as the company grows.
- Packaging regulatory changes to in-life services affecting customers’ behavior.
- Supporting sales request tasks for new or changes to in-life services.
- Performing activities for risk reduction to in-life services.
- Administering the regulatory requirements of the retailer and subscriber registries.
- Keeping communications to customers updated with regards to compliance of service.
- Managing the service matrix for internal users to assess current capabilities.
- Administrative processes to deploy changes originating from regulatory notices into the organization.
- Supporting sales teams in understanding current services and interpreted values.
- Protecting the Toku services from changes to the external factors technical, regulatory, and commercial.
- Verification of customer subscriber data according to country regulatory needs.
- Creation of process documentation for internal use (logical and visual).
- Assessment of operational processes to identify potential risks to services.

**We would love to hear from you if you have**:

- 5-8 years of experience working in the telecom and cloud communications industry (CPaaS, UCaaS, and CCaaS).
- Expertise in telco/ITC and data-privacy regulations in APAC markets.
- A strong technical understanding of PSTN and VoIP networks.
- Analytical with regards to a logical process.
- Expert English language for interpretation accuracy.
- Inquisitive in nature to decipher/uncover hidden risks.

**What would you get?**
- Hybrid Working Arrangements
- Training and Development
- Discretionary Yearly Bonus & Salary Review
- Healthcare Coverage based on location
- 20 days Paid Annual Leave (excluding Bank holidays)

If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, come join us

  • Senior Insights Analyst

    2 weeks ago

    Central Singapore RFI Global Full time

    **Company Overview** Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry. Founded in 2006, RFI has seen growth of over 40% year on year for 16 years, and is looking for fast paced ambitious motivated people to help realise its...

  • Affiliate Services Analyst

    5 days ago

    Central Singapore PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

  • Global Industry Analyst, Asia Industrials

    4 days ago

    Central Singapore, Singapore Wellington Management Full time $120,000 - $180,000 per year

    WELLINGTON MANAGEMENTWellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 50 countries, draw on a robust body of proprietary research and a collaborative...

  • Lps] Service Request Management Analyst

    3 days ago

    Central Singapore Lenovo Full time

    **General Information**: - Req # - WD00078240 - Career area: - Information Technology - Country/Region: - Singapore - State: - Central Singapore - City: - SINGAPORE - Date: - Friday, February 7, 2025 - Working time: - Full-time **Additional Locations**: - Singapore - Central Singapore - Singapore - Singapore - Central Singapore - SINGAPORE **Why...

  • Client Services Analyst

    1 week ago

    River, Central Community Development Council, Singapore Robert Walters Full time $90,000 - $120,000 per year

    A leading global brokerage is seeking a Client Services Analyst Brokerage to join its multi-national team in Singapore.This is an exceptional opportunity for you to immerse yourself in the world of global electronic trading, supporting clients across more than 200 countries and territories. You will play a pivotal role in simplifying and enhancing financial...

  • Treasury Services

    5 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $4,000 - $8,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 15278 **Job Views** 1 Roles & Responsibilities **Role Description (to include but not limited to)**: - Responsible for providing prompt and value-added inquiry services and solutions for...

  • Business Analyst

    6 days ago

    Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $60,000 - $120,000 per year

    As the company is transforming the way it works, while supporting softwarebusiness analysis, the Business Analyst will identify opportunities and provide suggestions to leverage Generative AI tools and techniques to drive efficiency, innovation, and smarter decision-making.Job Opening:Conduct business need analysis by proactively engaging with stakeholders...

  • Senior Analyst

    2 weeks ago

    Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $80,000 - $120,000 per year

    Role Overview The Senior Analyst will be responsible for managing and overseeing Nostro reconciliations to ensure accuracy, timeliness, and compliance with internal and external standards. While the current environment leverages SmartStream, this role requires adaptability and expertise across reconciliation platforms (e.g., Duco, SmartStream, Intellimatch,...

  • Global Industry Analyst, Asia Financials

    7 days ago

    Central Singapore Wellington Management Full time

    About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that...

  • Business Systems Analyst

    5 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $8,000 - $8,400 Per Month **Date Posted** 2 hours ago Additional Details **Job ID** 14789 **Job Views** 2 Roles & Responsibilities - Opportunity to get full visibility of processes and projects while working directly with senior leadership team - Regional Role **About...