Food & Beverage Outlet Captain

4 days ago


Singapore AL CAPONE'S PTE. LTD. Full time

Manage rosters and oversee the performance of the service crew.
- Manage reservations and walk-ins ensuring that customers get their preferred seating arrangements without compromising the quality of service by overloading the service crew.
- Advise customers on menu choices and explain the ingredients used and preparation methods when necessary.
- Respond to complaints promptly and taking appropriate courses of action to turn unhappy patrons into return guests.
- Take food and beverage orders to kitchen, plan table arrangement, pick up orders from kitchen/bar and serve them to customers.
- Set and reset tables, spread clean linen and place napkin, crockery, glassware and silverware on tables.
- Attend to customers’ request efficiently and effectively.
- To guide/train new service staff.
- To ensure neatness and cleanliness of workstation including hygiene aspects.



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