Client Servicing Executive

5 days ago


Singapore EXPAT INSURANCE PTE. LTD. Full time

**Expat Insurance is a subsidiary of Siaci Global Partners, leading French International company operating in several countries. We are established in Singapore since 2010 specialized in advising and providing individual and corporate Insurance solutions to the Singaporean market. Recognized, trusted and rewarded several times as an insurance advisor and for our high-quality standard of customer service in Singapore.**

**For our growing Corporate Insurance Department, we are looking to hire one Client Servicing Executive.
**About the Role**

As part of our Employee Benefits team your responsibility will be to service our existing corporate members, answer their queries, assist them on the utilisation of their benefits and support your team manager in the renewal process. Your objectives will be to maintain our level of client satisfaction by achieving your annual KPI's.

**Key Areas of Responsibility & Focus**
- Reply member's inquiries in a clear, informative, and helpful manner.
- Policy administration (additions/deletions, invoice reconciliation etc)
- Maintain good general knowledge on various health insurance products.
- Support Account Manager in all Clients’ renewal
- Preparation of renewal terms & presentation deck and ad-hoc work / project
- Maintain strong relationship with Insurers.
- Follow internal processes and report activities through our tracking system.
- Assist members/clients on claim follow-ups, LOG and escalations.
- Self-drive your performance and reach your annual KPI's
- Keep CRM up to date.

**About You**
- You are an ambitious person who is keen to jump in and commit to a new challenge in a

growing company.
- You have an experience in banking/insurance industry
- You have terrific communication skills and listen well
- You are a team player and fit well a corporate culture
- You are organized, meticulous and self-disciplined
- You are goal oriented and feel excited working with targets and KPI's
- You can prioritize work, remain calm under pressure and you are confident with using initiative

Experience in the following areas would be a bonus:
Servicing and/or claims

**Fresh graduates are welcome to apply
**Benefits**
- Fixed base salary
- Annual bonus scheme based on team performance
- Medical coverage
- Agile working environment



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