Shift Manager

3 days ago

Singapore COMMONWEALTH CONCEPTS PTE. LTD. Full time

Reporting to the Assistant Outlet Manager/Outlet Manager, you will assist in monitoring the outlet’s expenses, planning of staff duty schedule, supervising the operations in the outlet and serves customers. Handling customers complains and maintaining good relationship with customers.

**Responsibilities**
- Plan staff duty schedule for service crew and ensure sufficient staff, whilst minimizing costs. Organize staff stations each day.
- Assist in ensuring smooth cashier and administrative systems.
- Assist in handling cash flow and petty cash payments.
- Ensure our customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
- Know duties and responsibilities of staff and ensure they are carried out.
- Supervise the operations in the outlet and serves customers when required.
- Handle cashiering when others are not available.
- Handle customer complaints, maintaining good customer relationships.
- Tally cash register and bank in cash daily.
- Solicit feedback from customers, likewise staff, in areas for improvement and incorporate useful suggestions into the operations.
- Any other tasks as and when assigned by Management.

**Requirements**:

- Experience in F&B industry
- Able to perform extended shift duties; weekends & public holidays
- Enjoys interacting with people and servicing customers
- Possess good communication skills
- Able to lead, manage and motivate outlet staff
- Always keen to get feedback for improvement
- Is matured and shows good leadership skills

**Other Information**
- Work location: Island-wide
- Attractive remuneration / benefits

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