Director, Customer Quality Engineering

Job Title:
Director, Customer Quality Engineering

Job Description:

- Job Title: Director, Customer Quality Engineering

Job Summary
- Entegris is seeking a highly experienced and strategic leader to oversee our region Customer Quality Engineering team. This role is pivotal in driving customer satisfaction, enhancing quality standards, and ensuring world-class performance across our global operations.

Reports to: Senior Director, Customer Quality

Key Responsibilities- Responsible for Customer Quality Engineering in the region.- Develop, lead the execution of the customer quality assurance strategies and goals, which include long-range plan, working closely with Sales, Product Management, Field Application and Operation which include Operation excellence and Supply Chain teams.- Lead the region Customer Quality Engineering to meet customer needs and expectations-driven scorecards, improving customer satisfaction rates through technical, data-driven analysis. Monitor the scorecard and processes to track voice of customers. Analyze and identify key programs to enhance customer experience.- Engagement with customers and internal teams at the working level to the executive level on Audits, Escalation Management & Problem Solving, Programs as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals.- Keep abreast of competitive quality assurance practices and use this knowledge to develop and adjust to company strategy.- Ensure company’s product quality meet or exceed customer’s expectations. Improving the culture on commitment to customer satisfaction.- Develop and build a strong Customer Quality team through recruiting, comprehensive training and maintain talent personnel through mentoring and coaching by working closely with Human Resource talent development group.- Liaise with Finance team to meet financial objectives analyzing variances and initiating cost control in order to meet the company business goals- Demonstrate excellence in decision making, problem solving, planning, execution, discipline, learning, leadership and teamwork (exemplify Entegris PACE values)

Requisite Criteria & Skills- Bachelor of Science Degree in Mechanical, Chemical, Materials or Electric/Electronic Engineering with related technical field experience is preferred.-
- Strong background in customer satisfaction programs and quality systems.- Proven experience with applicable quality tools such as pareto & product performance management, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology.- Proven experience leading a geographically dispersed team of customer facing engineers as well as remotely collaborating with colleagues, management, executives, customers and suppliers in virtual meetings is crucial.- Experience with auditing against Quality Operating Systems standards is beneficial. Includes single process, product line, factory, company levels.- Experience with new product introductions, new fab/factory startups, process/product/factory ramp to HVM is very beneficial.- Proven experience, aptitude and desire to provide leadership and develop solutions for complex and ambiguous situations related to product performance and customer requirements.- Proven experience in a senior leadership role within quality management, preferably in a global context.- Exceptional strategic thinking and problem-solving skills.- Excellent communication and leadership abilities.- Experience working with global teams and managing large customer accounts.- Financial acumen and experience in cost control and variance analysis.- Ability to travel up to 50%