IT Support Specialist

3 days ago


Singapore Rapsys Technologies Full time

**Summary**: **Role-based responsibilities**: - Floor-walking the Trade-floor - Assist Traders on the trade-floor during migration/upgrade **Key responsibilities**: - Provide technical support and maintenance for the trade floor, ensuring mínimal downtime and optimal performance. - Manage and execute endpoint migration projects, including planning, testing, and deployment. - Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues. - Maintain and update documentation related to trade floor systems and endpoint migrations. - Ensure compliance with industry regulations and company policies. - Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance. - Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc. - Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Centre/Intune. **Requirements**: - Proven experience as a Trade Floor Engineer or in a similar role. - Strong knowledge of trade floor operations and technologies. - Provide first-level support for Microsoft Intune and Windows Autopilot-related issues - Collaborate with other IT support teams to escalate and resolve more complex issues. - Proficient in Windows operating systems. - Strong analytical and problem-solving skills. - Excellent communication and collaboration skills. - Ability to work collaboratively in a fast-paced, high-pressure environment. - Mandatory project management experience - Strong understanding of Break-Fix, Service Requests, IMAC, Incident,Problem, Configuration management and processes within ITIL. - Strong understanding and skills in SLA, KPI Management - Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support. - Highlight Risks, Issues and action logs with management and seek sign offs. - Work closely with Support teams and our Third Party Partners and manage service provided and relationships. - Should have knowledge on MS Office and Microsoft project - Taking ownership of issues through to resolution on all appropriate incidents & requests - This position requires the ability to work in a project-based environment, requiring flexibility and teamwork. **Job Type**: Contract Pay: Up to $5,500.00 per month



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