Head of Trust

2 days ago

Singapore TikTok Full time

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Training and Quality (TnQ) team aims to drive collaboration, optimization, and synergy for Trust & Safety (T&S) global functioning, whereas other T&S functions fight at the frontline for content integrity and community safety. Our team ensures the smooth operation flow of our processes, removes roadblocks, and ensures processes are streamlined for maximum efficiency for our TnQ teams.

**Responsibilities**:

- Lead the Training/Quality Assurance/T&Q Process/T&Q BP teams in SG hub, manage/mentor/lead the sub-teams to all kinds of safety-relevant projects in TikTok and other product lines.
- Cooperate with other teams in SG and also other regions to define success criteria, lead and coordinate efforts with cross-functional teams, manage schedules and risks and manage the key performance indicator reporting. Manage stakeholder expectations through effective communications and change.
- Be responsible for the designing of Ops internal and external processes.

**Qualifications**:

- At least 7 years of work experience in safety-relevant operations, one of the following: information security investigations, security and threat analysis, identity and access management, policy enforcement.
- At least 5 years of management experience for sizable team across the countries.
- Strong project management ability, strong cross-cultural communication and interpersonal skills, proficient English is a must, and any second language will be a plus.
- Experience in training, quality, project management, and process optimization, any BPO-relevant work experience will be a plus.
- Experience in Quality Process and Workflow designing.
- Excellent analytical and problem-solving skills with capability to process a high amount of data to drive business strategies and decisions.
- Localize and optimize management improvement plans and procedures. Deep-dive into regional issues and conduct necessary regional experiments and investigations.
- Exceptional leadership, influencing, communication, interpersonal and teamwork skills.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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