Operations Manager, Sea

JLL supports the Whole You, personally and professionally.

Title
Operations Manager, SEA
Business unit
Project and Development Services
Reporting to
PDS SEA Head of Operations
Key stakeholders
Management team - consisting of the local Operation leads, General Managers, Hub Leader, Business Line Directors, Business Development Manager, Clients, and Industry network,
Indirect reports
Team consisting of
Project Directors Design Directors Senior Project Managers Project Managers Assistant Project Managers Project Coordinators
Duties & responsibilities
Responsible for supporting the day-to-day operations of the PDS business in SEA. In your role you will work be working closely with the sector and product leads, providing them with support across all systems and platforms and for all service/product types offered including project management, design, construction, and technical advisory.
You will support the PDS SEA Head of Operations on governance and risk management, Environment Health & Safety (EHS), technology, policies, processes, and procedures.
You possess a complete understanding of the PDS Strategic priorities and targets.
Be an effective role model for PDS team members, demonstrate all the desired Leadership behaviours/goals, including Operations and Business Development targets
Build, shape and communicate the firm’s values and culture; demonstrate integrity, personal responsibility, initiative, and the ability to energise, persuade and influence others; foster creativity, innovation, and teamwork.

Performance objectives
PDS Strategy
Actively manage and promote PDS systems and support the use and compliance with these systems across the business and on projects. These include Project Toolkit, AdaptiveWork, Jaggaer, PowerBI, Medallia, OpenSpace, DoneSafe, BIM and any other apps and platforms that may be introduced into the business from time-to-time.
Provide contributions to regional and global teams on improvements.
Provide continuous transparency on essential aspects of the business.
Desire to display and create enthusiasm which drives creativity and determination to find a means to deliver.
Total focus on PDS business goals
Maintain excellent working relationships with the wider JLL and PDS organization to ensure all referral business opportunities are captured, evaluated, and acted upon.

BUSINESS OUTCOMES
Facilitate or conduct ad hoc training to staff on specific processes or policies that need improvement or new systems being implemented.
Contribute to the creation, improvement and maintenance of document templates, policies and procedures where required. Work with the sector and product leads to support the use and ensure implementation of the required process tools across all projects through Project Toolkit.
Oversee the use of AdaptiveWork on projects. Work with the sector and product leads to support the use and adoption by all staff and ensure data accuracy and compliance to necessary tasks on the platform across all projects.
Oversee the use of Open Space (or any other site visualisation tool from time-to-time) on projects. Work with the sector and product leads to support the use and adoption by all staff on projects.
Be responsible for the review and comment on all project risks through the monthly risk register review process. Follow through on the comments with respective project teams to ensure close-out. Monitor team performance monthly on risk management reporting via AdaptiveWork and provide feedback.
Together with the SEA HSSE Lead, implement and maintain the Quality Management System (QMS) in terms of Health, Safety, Environment and Quality (HSEQ) to continuously maintain ISO certifications.
Work with the SEA HSSE Lead to set HSSE objectives and targets each year. Monitor performance and ensure that the firm’s HSSE policies are understood by project teams and procedures are implemented on projects.
Provide support if any incidents occur and follow up on flash reports and corrective actions until closure. Monitor performance monthly on HSSE reporting via AdaptiveWork and provide feedback/reporting.
Oversee, contribute to, and coordinate the training programs available to PDS staff. Work with all staff to complete needs analysis for training. Guide and support all staff through the process of gaining the necessary knowledge and skills necessary to operate at the desired level of competence. Monitor that the staff are recording training hours regularly and achieving set targets.
Manage, coordinate, and conduct the on-boarding and orientation process for new staff.
Develop and strengthen relationships with, and where possible, introduce opportunities to other JLL business lines.
Support the drive to achieve resource efficiency and profitability for the business. Monitor that all staff are recording resource utilisation and compliance of data entry (time) and budget into AdaptiveWork.
Work with the cost management team on matters relating to project procurement and cost management