Restaurant F&b Waiter/waitress Front of House Customer Service

2 weeks ago

Rochor, Singapore The Black Hole Group Full time

**Who We Are**:
Since its inception in 2013, The Black Hole Group and its concepts such as _**Tipo**_, _**Working Title**_, _**The Great Mischief**_ and more continue to create quality culinary concepts, celebrate artisanality, and cultivate experience. We started from a backpacker’s hostel, so our teams are full of adventure, culture, and food. We’re passionate F&B enthusiasts who love what we do, and we’re committed to providing our guests with exceptional service.

**Our Concepts**:
Tipo Pasta Bar - Aliwal
Tipo Pasta Bar - Waterloo
Tipo Strada - Wheelock
Tipo Strada - Keong Saik
Tipo Strada - Novena
Tipo Strada - Hamilton
Working Title Lasalle
Ela Jalan Sultan
Afterwit Mexican Taqueria
Granary Catering Co

**Core Responsibilities**:

- Welcome customers when they arrive.
- Greeting diners to the table upon arrival and introducing them to the menu.
- Maintains familiarity with menu items and brand information to answer customer’s questions and give recommendations.
- Ensure proper hygiene as prescribed in the company guidelines.
- Understand and adhere to proper food handling, food safety and sanitation standard during food preparation, serve and clean up.
- Ensure proper uniform, punctuality and grooming are according to company policy and standard.
- Taking orders of the customers and entering them into the POS system to be processed and transferred to the kitchen.
- To receive and confirm reservations.
- To collect food orders from the kitchen and verify that it is plated correctly.
- Process payments to customers.
- Proactive to handle and resolve customer’s problems if necessary.

**Requirements**:

- Eye for details.
- Fun and energetic personality with a positive attitude to serve with customer delight.
- Adhere to proper standards, ensure accuracy and in a timely manner.
- Ability to multitask.
- Good customer service and communication skills.
- Ability to remain composed and work under pressure - specifically during busy dining periods.
- Must have the ability to work overtime, on special events, weekends and Public Holidays when needed.
- Above all, you must be passionate about what you do.

**Job Types**: Full-time, Permanent

Pay: Up to $2,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Employee assistance programme
- Employee discount
- Food provided
- Health insurance
- Professional development

Supplemental Pay:

- Overtime pay

**Experience**:

- Waiter/Waitress: 1 year (preferred)

Work Location: In person

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