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Senior Multinational Client Services Technician

2 weeks ago

Singapore Allianz Global Corporate & Specialty Full time

**Let’s care for tomorrow.**

**Your ambitions. Your dreams. Your tomorrow.**

At AGCS, we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, Allianz Global Corporate and Specialty (AGCS) has the major risks covered when it comes to protecting businesses.

**Job Purpose / Role**:
Provide an effective and efficient administration and processing service for multinational insurance programs to underwriting, accounts, claims, credit control and brokers/clients.

**Key Responsibilities**:

- Responsible for multinational insurance programs & policies of medium to high complexity (i.e., complex reinsurance panels). Review and interpret source underwriting materials regarding completeness of required information - including broker presentation, slips, underwriting files and accounts / claims experience - and if required, escalation to UW in case of missing information.
- In case of AZ multinational programs, provide recommendations to UW on program structure (i.e., Deal support), steering of implementation globally, including providing instructions to all involved SOEs, reconciliation of all issues and addressing questions regarding cover and wording with UW. Ensure all local policies are issued in a timely fashion and client expectations are met.
- Authorization in line with assigned limits.
- Acting as mentor / trainer for new joiners.
- Using all relevant information to populate IT system(s) accurately and efficiently with new and renewed business. Invoice customers and produce all relevant documentation, e.g., policies, certificates, endorsements to broker (or client), co-insurers, captives, and re-insurers. Compiling of standard and non-standard policy wordings. Regular reconciliation and discussion of content with UW and broker/customer.
- Chase and reconcile premiums exploiting underwriting file and system entries in close collaboration with Credit Control. Liaise with brokers and/or Underwriters, to ensure timely premium payment. Coordinates premium chasing and reconciliation activities. Work directly with brokers on a daily basis and ensure a high level of multinational client services is provided
- Proactively manage and self-prioritize own daily, weekly, and monthly workflow to ensure key performance indicators and service standards are met. Ongoing monitoring, maintenance, and follow-up of all accounts in the respective responsibility and escalation, if required. Ability to handle new business multinational submissions independently and ensure smooth a smooth program implementation for our brokers and clients. Achieve Life-cycle servicing by proactively practicing program (LOE) & policy (SOE) ownership to ensure our clients receive best in class multinational client services from both a global and local perspective.
- Develop effective working relationships with internal and external customers, including Underwriting, Accounts / Credit Control, Reinsurance Accounts, Clients and Brokers and attend relevant internal and external meetings. Regular and extensive exchange with clients regarding all account specific matters.
- System Super User representing the team in local and global as well as cross-functional projects; Contribute to projects, UATs, and other tasks such as ad-hoc request as required.

**Key Experience / Requirements / Skills**:

- Experience of policy administration or other core insurance services.
- Experience in working in an international environment.

Technical Skills
- Ability to continuously develop technical and systems knowledge, business, and insurance understanding.
- Good understanding of relevant products, wordings, terms and conditions and coverages.
- Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation.

General Skills
- Communication Skills - verbal / written communication and interpersonal skills.
- Task Planning - time management skills and experience of scheduling tasks in accordance with daily review of priorities.
- Ability to motivate others; effective team player, training and coaching of staff.

Education / Certification
- Completion of a recognized insurance qualification (or equivalent in the Financial sector).

Languages
- English - Fluent (able to negotiate).

**What’s in it for you?**

**Let’s care about everything that makes you, you**

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

**Let’s care for your financial wellbeing**

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including