Claims Specialist

**Job Purpose/ Role**
Handle a portfolio of regional reinsurance claims and ensure adjudication complies with standard AZRE procedures and guidelines. Liaise with other functions to ensure timely and accurate claims management.

**Key responsibilities**
- Maintain accurate claims records for designated accounts, within appropriate AZRE Claims administration systems.
- Identify loss trends.
- Investigate and actively manage claims, including coverage determination under the relevant treaty, and evaluation of loss exposures.
- Determine appropriate reserving levels under the relevant treaty.
- Ensure all claims handled within authority limits, and in line with AZRE Claims Standards procedures and guidelines.
- Refer cases outside of authority level and prepare referral documentation and materials as appropriate.
- Support contribution of other functional areas in Claims handling process, e.g. Underwriting, CM, Reinsurance Accounting.
- Analyze claims trend on portfolios to help CM and UW to steer the business supporting profitability
- Help and support Functional contribution to Smart Circles, Deep Dives and Claims trend studies
- Support key projects and topics where required.
- Begin to develop and maintain relationships with brokers and/or clients and other relevant stakeholders (e.g. third party adjusters).
- Report and contextualize loss information internally and externally.
- Support external claims audit activities.

**Key Experience / Requirements / Skills**

Required Experience:

- Basic understanding of LoB products, treaty structures, and working mechanics.
- Evidence of relationship building with brokers at peer group level.
- Basic understanding of legal and regulatory framework.
- Exposure to working in complex, global matrix organization.

Required Education:

- Preferably a degree in Actuarial Science, Economics, Law, or other appropriate disciplines.
- Progress towards professional insurance qualification (e.g. CII or ANZII).

Technical Skills:

- Products and Coverages: Understanding of relevant products, wordings, terms and conditions, and reinsurance coverages.
- Analytical and conceptual skills.
- Claims Handling: Knowledge of claims handling process from notification to settlement, and recovery.
- Litigation: Basic understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g. mediation).

General Skills:

- Communication Skills: Clearly and effectively express ideas and messages verbally and/or in writing.
- Presentation Skills: Effectively express and display thoughts and ideas visually, using various tools.
- Analytical Skills: Ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions.

Languages:

- English
- Local Language

66610 | Customer Services & Claims | Professional | Allianz Reinsurance | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Great to have you on board. **Let's care for tomorrow.**

**_Note:_**_ Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group._

**Job Level**:

- Professional

**Location**:

- Singapore, SG, 068897

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Reinsurance

**Employing Entity**:

- Allianz SE Reinsurance

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 66610

**Position Cluster**:

- Non-Executive