Claims Specialist

**Entity: Allianz Insurance Singapore**

**Objectives & Key Performance Indicators**
- Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
- Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.
- Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
- Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.

**Responsibilities**
- Assess, evaluate and negotiate all non-Motor claims assigned and to achieve settlement in a timely manner within the designated authority limit;
- Handling of claim recoveries.
- Liaison with service providers such as loss adjusters, investigators, lawyers, doctors and/or other relevant parties on claims matters.
- Understand Allianz claims management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines.
- Meeting service standards and abiding by claims protocols.
- Assist, discuss and escalate complex or large claims for review and/or decision to Manager / HoD and/or Management.
- Attend to issues relating non-Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc.
- Assist Manager / HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on regular basis to Management.
- Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.
- Support Projects and Initiatives on claims incl but not limited to Marketing, Process, Product, System Setup and Enhancement for all non-Motor products.
- Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a Claims team.
- Any other duties as and when deemed necessary by HoD.

**Requirements**:

- Recognized degree or diploma.
- Minimum 3-5 years’ experience in non-Motor claims handling, particularly in Property and Casualty, Engineering and Work Injury Compensation.
- Experience in other lines such as A&H, Personal Accident, Home and Retail Fire would be an advantage.
- Meticulous, analytical, problem solving and organised.
- Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.
- Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries and external parties.
- Good spoken and written communication skills in English and a 2nd language.
- Team player who is willing to work in a dynamic change orientated environment.

30825 | Customer Services & Claims | Professional | n.a. | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Join us. Let's care for tomorrow.

**Job Level**:
Professional

**Location**:

- Singapore, SG, 068897**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Singapore

**Employing Entity**:
Allianz Insurance Singapore Pte. Ltd

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
30825