Concierge Service Specialist
4 days ago
**Job Purpose**:
The role requires an attentive listener as well as an enthusiastic problem solver who can offer clients a bespoke solution.
**Able to work rotating shifts, including weekends and Public Holidays**
**Scope**:
- Provide client service support for Bulgari retail network and E-commerce
- Collaborate with internal/external stakeholders to process inquiries, address concerns and fulfil requests on products and services
**Essential Duties**:
- **Passionate about helping others**:
- Manage incoming contacts regarding products, services and general inquiries
- Maintain a high level of professionalism with clients and establish a positive rapport with every client
- Timely update of client interaction details in Salesforce
- Process E-commerce orders from beginning to the end
- **Ability to handle complaints/feedback competently**:
- Drive client satisfaction
- Generate revenue increase by offering sound recommendations and suggestions
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